中职英语高教版（2023修订版）基础模块3四单元《Customer+Service》单词讲解课件.pptx

Unit4

CustomerService认准发音单词新授语篇背词单词竞赛

Wordsandexpressionsbattery/?b?t?r?/n.电池inconvenience/??nk?n?vi?nj?ns/n.不便；麻烦complaint/k?m?ple?nt/n.抱怨；投诉charge/t?ɑ?d?/vt.充电receipt/r??si?t/n.收据guarantee/?ɡ?r?n?ti?/n.保证；担保check/t?ek/vt.检查；核对patience/?pe???ns/n.耐心exchange/?ks?t?e?nd?/v.调换apology/??p?l?d??/n.道歉refund/ri??f?nd/vt.退还；退款；偿还blank/bl??k/adj.空白的deliver/d??l?v?/vt.递送；运载delivery/d??l?v?r?/n.递送；运载delay/d??le?/vt.延迟；推迟；延期sheet/?i?t/n.单子leaflet/?li?fl?t/n.小册子；单张广告sincere/s?n?s??/adj.真诚的solution/s??lu???n/n.解决方法arrange/??re?nd?/v.安排mention/?men??n/vt.提及；提到request/r??kwest/n.要求reduce/r??dju?s/vt.减少；降低sincerity/s?n?ser?t?/n.真诚promise/?pr?m?s/v.许诺；承诺sportswatch运动手环dueto由于；因为inchargeof负责……makesure确保；确定causelossto给……造成损失

battery/?b?t?r?/n.电池batterylife电池寿命batteries（复数）Pleasebringyourownbatteryforthecamera.请为相机带上自己的电池。

inconvenience/??nk?n?vi?nj?ns/n.不便；麻烦causeinconvenienceto给……带来不便inconveniences（复数）Iapologizeforanyinconveniencecaused.我为造成的不便道歉。

complaint/k?m?ple?nt/n.抱怨；投诉makeacomplaint投诉complaints（复数）Shefiledacomplaintaboutthepoorservice.她对糟糕的服务提出了投诉。

charge/t?ɑ?d?/vt.充电chargethebattery充电charged（过去式/过去分词）；charging（现在分词）Dontforgettochargeyourphonebeforeyougotobed.上床睡觉前别忘了给手机充电。

receipt/r??si?t/n.收据salesreceipt销售收据receipts（复数）Pleasekeepyourreceiptforfuturereference.请保留收据以备将来参考。

guarantee/?ɡ?r?n?ti?/n.保证；担保giveaguarantee提供保证guaranteed（形容词）；guaranteeing（现在分词）Weguaranteethequalityofourproducts.我们保证我们产品的质量。

check/t?ek/vt.检查；核对checkthebill核对账单checked（过去式/过去分词）；checking（现在分词）IneedtocheckmyemailbeforeIleave.我离开前需要检查一下我的电子邮件。

patience/?pe???ns/n.耐心losepatience失去耐心patient（形容词）；patiently（副词）Heshowedgreatpatienceindealingwiththeproblem.他在处理这个问题时表现出了极大的耐心。

exchange/?ks?t?e?nd?/v.调换exchangeideas交流想法exchanged（过去式/过去分词）exchanging（现在分词）Idliketoexchangethisshirtforalargersize.我想把这件衬衫换成