平衡计分卡概要课件.pptVIP

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平衡记分卡的目标与衡量方法客户-客户满意度内部运营流程财务使命愿景战略-有效的内部控制-有效的供应商管理-综合利用多种获得资源的途径-流程不断改进-成本最优学习与成长-雇员满意度-团队精神-信息利用程度管理资源吧（），提供海量管理资料免费下载！

MISSIONToprovideacquisitionandassistanceservicestosupportaccomplishmentoftheDepartmentsprogrammaticgoalsandobjectives.VISIONTodeliveronatimelybasisthebestvalueproductorservicetoourcustomerswhilemaintainingthepublicstrustandfulfillingpublicpolicyobjectives.STRATEGYTochangethepresentsystemsculture,managementsystems,andlineprocessesconsistentwiththeprinciplesofQualityManagement,inordertoestablishandmaintain:acustomerfocus,asenseofurgency,continuousandbreakthroughprocessimprovement,andanemphasisonresults.管理资源吧（），提供海量管理资料免费下载！

CUSTOMERPERSPECTIVECUSTOMER-CustomerSatisfaction管理资源吧（），提供海量管理资料免费下载！A-6

CUSTOMERPERSPECTIVEOBJECTIVEMEASURENATIONALTARGETCustomerSatisfactionCORE85%customersatisfactionratingin1998(90%in1999,95%in2000)CustomerSatisfactionIndexDataSource:CustomerClimateSurveyAlso,documentedresultsfromformalBaldrige,PresidentialorEnergyQualityAwardSelf-AssessmentsandSiteVisitEvaluationsElements:Timeliness:Extentofcustomersatisfactionwithtimelinessofprocurementprocessing;planningactivities;andon-goingcommunicationsQuality:ExtentofcustomersatisfactionwiththequalityofprocurementservicesCommunications:Extenttowhichprocurementcommunicatesaccurateinformationwhichimpactstheworkofmyorganization管理资源吧（），提供海量管理资料免费下载！A-7

CUSTOMERPERSPECTIVEOBJECTIVEMEASURENATIONALTARGETCustomerSatisfaction(Cont.)OPTIONALDataSource:(AppropriatetargetswillbenegotiatedbetweentheCognizantDOEContractingOfficerandthecontractorpurchasingorganization)Real-timeTransactionalSurvey(ifappropriate)ElementsMenu:ScheduleCostBestValuePerformanceagainststandard/commitmentOverallSatisfaction管理资源吧（），提供海量管理资料免费下载！A-8

INTERNALBUSINESSPROCESSPERSPECTIVEINTERN