民航服务英语unit 6 delay课件讲解.ppt

Unit6Delay民航服务英语Lead-inDiscussion:Inairlineservicetherearemanyreasonswhichwillaffectthedepartureandarrivaloftheflights.Canyoulistoutsomereasonsthatmaycausethedelayorcanceloftheflight?

民航服务英语KnowledgeBaseWordsandPhrasesvisibility[v?z?b?l?ti]n.能见度；可见性delay[d?le?]n.延迟，拖延accommodation[?k?m?de??n]n.住处；适应mechanical[m?k?n?kl]adj.机械的regret[r?ɡret]vt.后悔ETD(estimatedtimeofdeparture)预计出发时间ETA(estimatedtimeofarrival)预计到达时间ATA(actualtimeofarrival)实际到达时间ATD(actualtimeofdeparture)实际出发时间thunderstorm[θ?nd?st?:m]n.雷雨examination[?ɡz?m?ne??n]n.检查safety[se?ft?]n.安全Unit6Delay

民航服务英语KeySentencesThedeparturetimeonyourticketisthetimeforclosingcabindoors.您机票上的出发时间是关闭舱门的时间。I’msorrytotellyouthattheflighthasbeendelayedduetosomemechanicaltroubles.我很抱歉地告诉您，由于一些机械故障，航班已经延误。Theengineersaremakingacarefulexaminationoftheplane.工程师们正在仔细检查飞机。IwilltryandseeifIcanputyouonanotherflight.我试试给您换航班。Unit6Delay

民航服务英语PartIDialogueDialogue1Setting:FlightCA933toParisisdelayedfor20minutes.ThepassengerTomwasaskingsomequestionsforthedelay.CA:Goodmorning,Sir.WhatcanIdoforyou?Tom:Goodmorning,Ivebeenwaitingforthedepartureofmyflightfor20mins.Whyisn’tFlightCA933readyforyet?CA:AccordingtotheregulationofCAAC(中国民用航空总局),thedeparturetimeonyourticketisthetimeforclosingcabindoors,notfortakingoff,therewillbeabout15minutesbetweenthem.Tom:Oh,Isee.Thankyou.CA:Youarewelcome.(25minuteslater,Tompressedthecallbuttonagain.)Tom:Hi,Miss!Itismore20minutespast.Doyouknowthereasonsforthedelay?CA:Imsorry.Pleasecalmdown.Imsorrytotellyouthattheflighthasbeendelayedduetosomemechanicaltroubles.Theengineersaremakingacarefulexaminationoftheplane.Tom:What’stheextentofthedelay?CA:About2hours.ThenewETDwillbe9:20a.m.Tom:Thankyou!Unit6Delay

民航服务英语PartIDialogueDi