11 凯悦酒店-餐饮服务模块-怎样提供果汁和蔬菜汁PPT.ppt

TRAININGACADEMYFOODBEVERAGESERVICEMODULE“HowtoserveFruitandVegetableJuice”FBSERVICE01-11

wowThisformsthebaseforaexperienceatHyattRegencyJingJinCityIntroductionAtHyattRegencyJingJinCityweservehighqualityfreshFruitandVegetableJuicebypurchasingfinestIngredients.Thesearethenchilled,blendedorstrainedtoproduceatastyandhealthyDrink.

BytheendofthisSession,ourObjectiveistoensurethatyouhavelearned“HowtoserveFruitandVegetableJuice”withConfidence,andaccordingtoourdefinedStandards.AnyQuestions?Objective

1.PreparetheEquipmentWhatEquipmentdoweneed?AroundBeverageTrayAcleanTrayClothCleanandcorrectGlassware(PleaserefertotheGlasswareGuideforthecorrectGlass)ACoaster(onnonlinensurfaces)Straw

2.PlacetheGlassontheTrayWhatdoweneedtoensure?TheGlassisclean,dryandwellpolishedTheCoastersareingoodconditionTheJuiceispreparedasperstandardStrawisinasealedPaperPacket

3.ServingfreshJuiceHowdoweservetheJuice?ServeLadiesfirstServefromtherighthandsidewherepossibleSmileaswereallymeanitWalkatsteadypaceandensuretheTrayiswellbalancedWhatdoweneedtosaytotheGuest?“ExcusemeSir/Madam,yourFruitJuice(Usingthenameofthejuice)”

4.PlacingtheCoasterandtheGlassWhendoweuseaCoaster?WhenservingafreshJuiceonnonlinensurfacesWheredoweneedtoplaceaCoaster?IftheGuesthasonlyorderedafreshJuiceplacetheCoasterdirectlyinfrontoftheGuest

PlacetheCoasterontherighthandsideinthe2o’clockpositionoftheGuest,iftheGuestisdiningInourrighthand,pickuptheGlassbythebaseandplaceontheCoaster4.PlacingtheCoasterandtheGlass

WheredoweplacetheStraw?TotherightoftheGlassensuringtheLogoisfacingupwards4.PlacingtheCoasterandtheGlass

WheredoweplacethefreshJuicewhennoCoasterisrequired?InourrighthandpickuptheGlassbythe