门商务沟通-7章课件.pptx

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Chapter7Effectivecollaborationingroups

Learningobjectives1.Developtheskillsneededtoplanandestablishaworkteam2.Communicateeffectivelywhenmanagingandworkinginateam3.Understandwhyweneedteams4.Understandthenatureofeffectiveteams5.Plantoachieveteamgoals6.Understandteamleadership7.Understandthestagesofdevelopmentofateamworkingtogether

1.TeambuildingOrganizationsneedtoproducetimely,high-qualityoutputatareasonablecostandmaximizethebenefitsforclientsOrganizationsmustdevelopnewapproachesandskillsinordertosurviveandgrowinanenvironmentofintensecompetitionandpressureonresourcesGatherandmanagecomplexdata,analyzeproblem,planeffectively,implementplans,evaluateoutcomesTosuccess,peopleinorganizationsneedtoworkinginteamsandsharingideas,energyandresources

2.DefinitionofworkteamAworkteammaybedefinedas:“Agroupofpeoplecommittedtoworkingcooperativelytowardsacommongoal,usingacceptedrulesandprocedurestoundertakeidentifiabletasksandrolesaimedatachievingthegoal”

微软的团队合作合作型团队,角色清晰成败皆为团队共有尊敬他人,以诚相待互教互学,互相奉献和支持互相鼓励,及时沟通,用团队智慧解决困难敢当配角,欣赏队友的工作我不同意你,但我支持你淡化权力,强化权威……

特立独行,目标清晰,充满野心,勇往直前,率性而为,自命不凡,才华横溢,毫无纪律,打破常规,推陈出新,惊世骇俗…乔布斯通过苹果的文化和精神来带领一群自命不凡的人才创业,他们坚持认为产品最终的成果是对生命最好的回馈苹果公司不适合心脏承受能力不强的人

3.AdvantagesofteamIncreasingperformance-efficiencyandeffectiveness(eliminatewaste,improvequality,cuttingcost,improveproductivity)GreaterworkforcediversityJobsatisfactionandworkplacemoraleFasterdecisionmaking:greaterflexibility,faster,moreclosed

4.DisadvantagesofteamGroupthink(团体思维,趋同思维):teammembersstayquietevenwhentheyareworriedaboutthegroup.Freeriders(搭便车者)Highcoordinationcosts

5.TypesofteamsInformalteamsAninformalteamisagroupthatisestablishedbyemployees,ratherthanbytheorganization.--Aninterestteamisaninformalgroupcreatedtohelpemployeessolveissuesofcommonco

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