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2021池州市职业院校技能大赛中职组酒店服务赛项
客房服务英语口试题库（50题）
1.Q:Whatwouldyousayiftheguestwantsyoutobringsomedrinksforhim?
A:Iwillsendthemtoyourroomrightaway.
2.Q:Youaregoingtocleantheroomfortheguest,buthetellsyouthatitisnoconvenient
forhimnow,whatwillyousay?
A:That’sallright.Iwillbebacklater.Whattimewouldbeconvenient,sir?
3.Q:Whatwillyoudoiftheguestsaysthatshewantstouseherhairdryerbutit’s110
volts?
A:Iwillsendheratransformerorahairdryerfor220volts.
4.Q:Youaregoingtomaketurn-downservicefortheguest,butheisworking,whatwill
youdo?
A:IwillasktheguestifIshoulddoitnow.Ifnot,Iwillaskhimwhenitwillbe
convenientforhim.
5.Q:Whatwouldyousaywhenyouwanttoknowwhethertheguestneedssomemore
help?
A:IsthereanythingelseIcandoforyou?
6.Q:Iftheguestcomplainsthatthereishairalloverhisbathroomcounterandinhistub,
whatwillyoudo?
A:Iwillapologizefirst.Andthenexplainthatcleanlinessisveryimportanttous.Iwill
havearoomattendanttakecareofthatimmediately.
7.Q:Ifaguestcallstocomplainthathisroomkeydoesnotwork,whatwillyousay?
A:Imsorryfortheinconvenience.Iwillmakeyouanewkeyrightnow,howeverI
needyouridentificationplease.
1
8.Q:Howwillyouintroduceaguestroomtotheguest?
A:Iwillintroducetheequipment,theviews,theservicesprovidedandsoontotheguest.
9.Q:Whenaguestasksyoutotakeherclothesforlaundrybyphone,whatwillyousay?
A:Certainly,madam.Iwillinformourhousekeepingtopickupyourlaundry.MayIhave
yourroomnumber,please?
10.Q:Iftheguestsayshewouldliketosleeplatethenextmorning,whatwouldyousay?
A:Pleasepressthe‘DoNotDisturb’buttonsotheroomwillbecleanedaftertomorrow
lunchtime.IsthatOK?
11.Q:Whenaguestasksabouttheexpresslaundryservice,whatwillyousay?
A:Forexpressservice,youmaygetyourlaundrybackin4hours.Butthereisa50%
extracharge.
12.Q:Wha
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