行动中同理心沟通与营养咨询empathyw6sess7.pptxVIP

EmpathyinActionCommunicationNutritionalCounselling

NUTD3008/NUTD9123NutritionDietetics,FlindersUniversity

PURPOSEOFINTERVIEW

Whatisempathy?

Empathy“……involvescaringinatrulygenuineandacceptingwayanddevelopingasensitiveandaccurateunderstandingofthewayinwhichanotherperceivestheirexperience,whileatthesametimemaintainingasenseofone’sownidentity.…...……….wesharetheexperienceofanotherasifitwereourown,whilebeingawarethroughoutthatitisnot.…………

Empathyisexperiencedas‘havingbeenunderstood’anditisempoweringforthepersonreceivingit.”

SkillstofacilitateEmpatheticresponseActiveListeningReflectingwhat’ssaidParaphrasingSummarisingRespondtocontent,meaningReflectingfeelings -respondtofeelingLegitimization

ReflectingfeelingsReflectinganobservedfeelingFeelingmaybestatedormaybereceivedviaclientsface,body,voicemessagesetc.Interruptionoffactualexchangetoacknowledgefeeling ”youlookabitsad” ”Icanseethisisupsettingyou”

ReflectingfeelingsAcknowledgefeelingsbyrewordingthemappropriatelyClient:”I’vestruggledsohardtolosetheweightandnowitjustseemstobecomingbackon.”Dietitian”You’refeelingdisappointedYoufeel…….,You’refeeling……,You’re…..

Reflectingfeelings

andcontentClient:”ImisseatingoutwithmyfriendsontheweekendsasthisistheonlytimeIreallygettosocialise.”Dietitian”You’feelunhappywiththechangesyouhavemadebecauseyounownolongerseeyourfriends” Youfeel…..because…..Client:”Myhusbanddoesn’tseemtowanttohelpmetoreducemybloodsugarlevels.HestillinsiststhatIbakecakesandmakesweetsforhimandit’sreallyhardformenottoeatthemwhentheyareinthehouse.Andheneverwantstocomeforwalkswithme.Iamtooscaredtogoalone.”Dietitian”You’refeelinghurtbyyourhusbandslackofinterestinyourdiabetes.”Youfeel…..because…..

Reflective

Response