《酒店英语实训教程》答案unit 2 Answer key.pdf

Answerkey

Unit2

Activity1TaskA

(1)areceptionist(2)checkguestsin

(3)answertheirquestions(4)preparetheirbills

(5)checkthemout(6)operatetheswitchboard

(7)onduty

Activity2TaskA

3→8→4→6→7→2→1→9→5

TaskB

Photo1:Greettheguest.

Photo2:Askfortheguest’sname.

Photo3:Callupthebookingonscreen.

Photo4:Asktheguesttoconfirmthebookingdetails.

Photo5:Checktheroomstatus.

Photo6:Swipetheguest’screditcard.

Photo7:Asktheguesttofillintheregistrationform.

Photo8:Callthebellboytotaketheguest’sbaggage.

Photo9:Handtheroomkey/keycardtotheguest.

Activity3TaskA

J:Hello!HowcanIhelpyou?

M:Hello.We’dliketo(1)checkin,please.

J:MayI(2)haveyournames,please?

M:AndyandJohnSmith.

J:(3)Whereareyoufrom,please?

M:London.

J:(4)Adoubleroomforthreenights,fromOctober12thto14th,(5)non-smoking.

Isthatright?

M:Yes,thatsoundsright.

J:I’mjust(6)checkingthestatusofyourroom.

…Ah,I’mafraidyourroomisn’treadyyet.

M:Ohno!I’mcompletelyexhausted.

J:I’mafraidyouarealittlebitearly,MrsSmith.Ournormal(7)check-intime

istwoo’clock,andit’sonlytwelve.I’mawfullysorryaboutthat.Well,youcan

(8)relaxinthelobby,ifyoulike.

M:Thatwouldbewonderful.

J:Good.CouldI(9)haveacreditcard，please?Ineedtoswipeitsothatyour

carddetailsareinoursystem.Nothingwillbechargedtoyourcarduntilyou

(10)checkout.

M1:Sure.Hereyouare.

J:Thanks.Couldyou(11)fillinthisregistrationform,please?

M1:Sure.

Afewminuteslater.

M1:Hereyouare.

J:Yes,