浅谈现代医患关系视角下的优质护理服务1.docxVIP

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浅谈现代医患关系视角下的优质护理服务

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【摘要】目的：研究优质护理服务实施下，护患关系的改善情况，为临床护理提供借鉴。方法：选取既往180例住院患者进行研究，按照随机划分方法，分为对照组与观察组，各自为90人，其中对照组采用常规护理方式，观察组利用优质护理方式，并通过问卷调查方式，对两组患者满意度、信任度进行评分。结果：观察组90例患者信任度评分，对未来的信心、安心舒心感、尊重等指标分别得分为（43.65±11.36）分、（42.36±13.32）分、（38.14±10.45）分，信任度总评分为（124.15±22.24）分；对照组90例患者，对未来的信心、安心舒心感、尊重等指标分别得分为（36.45±10.37）分、（34.78±11.22）分、（29.54±10.39）分，总评分（100.77±15.36）分。观察组信任度总评分优于对照组。另外，在满意度评分上，观察组（93.65±2.85）分优于对照组（78.46±2.66）分，有统计学意义。结论：良好护患关系的构建，需依托于优质护理服务实现。

【关键词】优质护理服务；医患关系；观察组；对照组

[Abstract]Objective:implementationofhighqualitynursingservice,retainingpatientrelationshiptoimprovethesituation,provideareferenceforclinicalnursing.Methods:atotalofprevious180casesofhospitalizedpatientswerestudied.Accordingtotherandompisionmethodandpidedintocontrolgroupandobservationgroup,90peopleeach.Thecontrolgroupreceivedtheroutinenursing,theobservationgroupwithhighqualitynursing,andthroughthequestionnairesurvey,thetwogroupsofpatientssatisfaction,trustscore.Results:intheobservationgroup,90casesofpatientswithscoresoftrust,confidenceinthefuture,comfortableandsafefeelingrespectetc.indexwerescoredfor(43.65+11.36),(42.36+13.32),(38.14+10.45),totalscoreis(124.15+22.24);controlgroupof90patientsandconfidenceforthefuture,peaceofmindcomfortablesenseofrespectandotherindicatorswerescoredfor(36.45+10.37),(34.78+11.22),(29.5410.39+)andglobal(100.77+15.36).Theobservationgrouptrustdegreetotalscorethancontrolgroup.Inaddition,thesatisfactionscoreobservedgroup(93.65+2.85)pointsbetterthanthecontrolgroup(78.46+2.66)Points,thereisstatisticalsignificance.Conclusion:theconstructionofagoodnursepatientrelationship,needtorelyonqualitycareservicestoachieve.

[Keywords]Highqualitycarenurse；Patientrelationship;Impact

作为医疗活动中关键部分，护理工作的开展更注重以患者为核心，构建良好的护患关系。然而部分医院诊疗护理中，