Capgemini-人工智能生成业务服务：全球商业服务的未来（英）.docx

In

Inpartnershipwith

MARKETIMPACT

MARKETIMPACTREPORT

AI-ledGenerative

AI-ledGenerative

BusinessServices:

ThefutureofGlobal

BusinessServices(GBS)

Authors:

Authors:

SaurabhGupta,President,ResearchandAdvisoryServicesHridikaBiswas,SeniorAnalyst

SriniVaddepalli,PracticeLeader

FS|HFSResearch

Foreword

OliverPfeilCEO,

OliverPfeil

CEO,CapgeminiBusinessServices

PhilFersht

CEO,HFSResearch

Thefutureofglobalbusinessservices(GBS)ishere,and

itstimetodisruptorgetdisrupted.GBSmustevolveinto

AI-ledgenerativebusinessservices.Thisisntjustabout

adoptingnewtechnologybutabouttransformingdataintoapowerhouseofstrategicvalue.GBStodayfacessignificantchallenges—aligningwiththeprioritiesofthetopbrass,

attractingandretainingtoptalent,andbreakingfreefromlegacyconstraints.

Generativebusinessservicesareagame-changer.By

leveragingAI,machinelearning,anddataanalytics,it’ssettocreateaseamless,frictionlessenterprise.Nowisthe

timetobreakthemoldofback-officedrudgeryandemergeasastrategic,innovativepowerhouse.

GBSleaders,theballisinyourcourt.Transformyourorganizationsfromcost-cuttingmachinestogame-

changingpowerhouses.Thisreportprovidesthe

roadmap—strategicalignment,relentlessinnovation,andproactivetalentmanagementareyourkeystosuccess.

Joinusattheforefrontofthisrevolution.TogetherwithCapgeminiandHFSResearch,leadthechargeintothenextgenerationofbusinessservices.

-FS?2024|HFSResearch2

FS

FS|HFSResearch

Contents

Page

Executivesummary

04

TheconceptofGBSisstillrelevantbutneedsareboot

06

ThecurrentGBSmodelhaslon