国开形成性考核《管理英语(3)》单元自测(7)试题及答案.pdfVIP

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国开形成性考核《管理英语(3)》单元自测(7)试题及答案

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题目1：—Isuggestyouofferaffectedcustomersadiscountontheirnext

storepurchase,explainthesituationandapologizetothem.

—Right,ofcourse.（A）

A.Illgetonitrightaway.

B.Igotitnow.

C.Iunderstandperfectly.

题目2：—Idliketotakealookfirstatthosestructuralsupportbeamsthat

weregoingtobeputinplaceonthesecondfloor.

—（C）,heresyourjacketandhelmet,andyoudbetterputontheseboots

aswell–itsoursitepolicy。

A.Good

B.Yourewelcome

C.Certainly

题目3：Propercontrolsthatshould（B）developedaspartofroutinesafety

procedureswerenotinplace。

A.hasbeen

B.havebeen

C.be

题目4：Thenthesituation（B）worsebyhumanerrorbecauseofthelack

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ofpropertraining。

A.was

B.wasmade

C.hasbecame

题目5：Theproductsofthiscompanyarealways（C）tostandard,they

haveverystrictqualitycontrolprocess。

【A】：close

【B】：down

【C】：up

题目6：

二、阅读理解

阅读下面的文章，根据文章内容选择题目答案。（每题10分）

THEHISTORYOFQUALITYCONTROL

Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityof

productsandservice.

Thetermqualitycontrolcameintocommonuseinthe1950sbecauseofW.

EdwardDeming.HisFourteenPointshavebecomethebibleforquality

controlspecialists.Whenthepost-warworldreturnedtoregular

manufacturing,Demingsaidthatinspectingproductqualityaftertheywere

madewasuna