酒店管理制度规章制度.docxVIP

酒店管理制度规章制度

目录

一、前言....................................................3

二、组织结构与职责..........................................3

2.1酒店组织结构图.......................................4

2.2各部门职责...........................................5

2.2.1前台部...........................................6

2.2.2客房部...........................................7

2.2.3餐饮部...........................................7

2.2.4清洁部...........................................9

2.2.5工程部..........................................10

2.2.6财务部..........................................11

2.2.7人事部..........................................12

2.2.8保安部..........................................12

三、员工行为规范...........................................13

四、酒店服务标准...........................................14

4.1前台服务............................................15

4.2客房服务............................................16

4.3餐饮服务............................................17

4.4清洁卫生............................................18

4.5工程维修............................................19

4.6财务服务............................................20

五、安全管理...............................................21

5.1酒店安全管理制度....................................22

5.2防火安全............................................22

5.3防盗安全............................................24

5.4食品安全............................................25

5.5电梯安全............................................26

六、员工培训与考核.........................................27

6.1新员工入职培训......................................28

6.2在职员工技能培训....................................29

6.3员工绩效考核........................................30

6.4员工晋升机制........................................31

七、员工福利与奖惩.........................................33

7.1员工福利制度........................................34

7.2员工奖励办法........................................35

7.3员工惩罚措施........................................36

八、附则......................