管理学原理第十章自测练习题.pdfVIP

Chapter10–CommunicationandInterpersonalSkills

ChapterTen:CommunicationandInterpersonalSkills

MultipleChoiceQuestions

1.Whichofthefollowingisanadvantageoforalcommunication?

a.Accuratewhenpassingthroughmanypeople.

b.Chancefortimelyfeedback.

c.Morelikelytobewellthoughtout.

d.Permanentrecordofthecommunication.

2.Amajordrawbackofwrittencommunicationis

a.lackoffeedback.

b.lackofprecision.

c.thatitisusuallylesswellthoughtout.

d.lackofverifiable,permanentrecord.

3.TheGREATESTvalueoffeedbackisthatis

a.allowsforfurtherdiscussionsbetweenthesenderandreceiver.

b.isnotnecessaryinwrittencommunicationbecausethemessageis

tangibleandverifiable.

c.forcesthesendertothinktwiceaboutwhatiscommunicated.

d.improvescommunicationbyreducingthechanceofmisunderstandings.

4.__________is/areanexampleofbodylanguage.

a.Thespeedatwhichwespeak

b.Eyecontact

c.Handgestures

d.Alloftheabove.

5.Intentionaldistortionofinformationtoenhanceitsappearanceis

a.calledfiltering.

b.consistentwithculturesthatrewardperformance.

c.calledshapingcommunication.

d.morelikelytooccurinsimpleorganizationalstructures.

6.Accordingtothe__________conflict,conflictcanstimulateemployeestobe

moreproductive,cooperativeandcreative.

a.traditionalviewof

b.organizationalviewof

c.interactionistviewof

d.substantiveviewof

7.Communicationisdistortedwhen

a.bodylanguageandverbal