民航乘务英语- 课件Mission 4 巡航阶段.pptx

民航乘务英语EnglishforCabinCrew

Mission4Cruising任务四巡航阶段Part1：LearningObjectivesPart2：ConversationPart3：Announcement

Part1LearningObjectives知识目标：掌握巡航阶段的基础工作职责和机上餐饮服务、细微服务、免税品销售等英语用语。能力目标：1.运用巡航阶段工作要点进行英文对话和对旅客提供餐饮服务、细致服务等客舱服务。2.具备巡航阶段相关英语广播词的听说能力。素质目标：提升创新意识，彰显文化自信。Mission4Cruising

Part2ConversationI.Pointsofservicelanguage.（1）Providing“CareMore”services提供细微服务Sir,duringthe?ightwerecommendyoutodosomesimplein-seat-exerciseseveralminutesperhour.Dodrinkplentyofwater.Theyaregoodforyourhealth.先生，飞行中我建议您每小时在座位上做几分钟简单的运动。一定要多喝点水。这样对您健康有好处。Doyouneedhottowel/blanket?您需要热毛巾/毛毯吗？Howwouldyoulikethecabintemperaturenow?您觉得现在的客舱温度怎么样？Ifyoufeelcold,youcanadjusttheairconditionerbyturningtheknob.如果您觉得冷，您可以调节空调旋钮。WehavepreparedseveralkindsofmandarinandEnglishmagazinestoday.我们今天准备了多种中英文杂志。Mission4Cruising

（2）Introducingfoodandbeverage介绍餐食和饮料Wehaveprepareddinnerforyou.Whenwouldyouliketohavethemeal?我们为您准备了晚餐，您想什么时候用餐呢？Wehavepreparedappetizer,soup,salad,maindishanddessertforyou.我们为您准备了前菜、汤、沙拉、主菜，之后还有甜点。Wehaveavarietyofdrinksonboardtoday,suchasfruitjuice,sparklingwaterandspirits.Whatwouldyouliketodrink?我们飞机上有果汁、气泡水和烈酒，您想要喝点什么呢？Thisisyourcoffee,andhere’syoursugarandcoffeemate.这是你的咖啡，这是糖和伴奶。Howwouldyoulikeyourwhiskey?Straightorontherocks?请问您的威士忌需要加冰还是直接喝呢？Haveyou?nishedyourmeal?MayItakeawayyourtray?您用完餐了吗？我能收走托盘吗？Mission4Cruising

（3）Recommendingduty-freeitems推荐免税商品Whatkindofitemsareyouinterestedin?您对哪种产品感兴趣呢？Wehaveawideselectionofduty-freeitemsonboardtoday.Howaboutthiscosmeticsetwhichisexclusiveforour?ight?Yourgirlfriendissuretoloveit.今天我们飞机上