民航乘务英语- 课件Mission 6 落地后.pptx

民航乘务英语EnglishforCabinCrew

Mission6AfterLanding任务六落地后

Part1LearningObjectives知识目标：掌握落地后的乘务工作职责和下机前后英语服务用语。能力目标：1.运用英语对乘客提供下机前的问询和送客服务。2.具备落地后相关英语广播词的听说能力。素质目标：强化学习意识，提升专业素养。Mission6AfterLanding

Part2ConversationI.Pointsofservicelanguage.（1）Introducingthefollowingservicesafterdisembarkation介绍下机后续服务Theferrybuswillarrivesoon.摆渡车很快就到。Theairbridgewillbereadyinaminute.廊桥很快就位。Thegroundstaffiswaitingforyouandwillleadyoutothetransfercounter.地面服务人员在等候您并将带您前往转机柜台。Youcantakeanonlineride-hailingtoyourhotel.您可以搭乘网约车去到酒店。Youcantakethesubway/shuttlebustodowntown.您可以乘坐地铁/机场巴士前往市区。Mission6AfterLanding

（2）Expressingthewillingnesstoserveagain表达期望再次服务的意愿Welookforwardtoservingyouagain.期待再次为您服务。Welookforwardtoseeingyouonboardagain.期待再次与您机上相见。ThankyouforchoosingAirChinaandseeyounexttime.感谢选择中国国航，再见。Thankyoufor?yingwithAirChinaandhopetoseeyouagain.感谢选择中国国航，希望与您再次相见。Mission6AfterLandingPart2ConversationI.Pointsofservicelanguage.

（3）Summarizingthe?ight航班总结This?ighthasbeencarriedoutverysmoothly.本次航班非常顺利。Theactivecooperationandsolidarityofthecabincrewresultedinthesuccessfulcompletionofalltasksonboard.乘务组积极配合，团结协作，成功完成了机上的所有任务。Cabincrewcanreportemergenciesintimeandassistwitheachothertosolveproblems.乘务组遇到突发情况能及时报告，互相协助解决问题。Passengersarequitesatis?edwithin-?ightcateringservice.乘客对机上餐食服务非常满意。Passengersreportedbrokenearphones/malfunctionofentertainmentsystem/lesschoicesofdrinks.乘客反映耳机有破损/娱乐系统有故障/酒水品种较少。Cabincleanlinesshasbeenwellmaintainedduringthewhole?ight.整个飞行过程中客舱卫生保持得很好。Mission6AfterLanding

II.Listentotheconversationand?llintheblanks.音频P：PurserFA1/2/3：FlightattendantsT：Tracy（thetransferpassenger）PA1/2/3：PassengersL：LadyA：AllcrewC：CaptainMission6AfterLand