民航乘务英语- 课件Mission 2 欢迎登机.pptx

民航乘务英语EnglishforCabinCrew

Mission2WelcomeAboard任务二欢迎登机Part1：LearningObjectivesPart2：ConversationPart3：Announcement

Mission2WelcomeAboardPart1LearningObjectives知识目标：掌握旅客登机阶段的基础工作职责和英语服务用语。能力目标：1.运用英语在登机阶段对旅客进行客舱服务。2.具备登机阶段相关英语广播词的听说能力。素质目标：提升服务意识，树立“以人为本”核心价值观。

Part2ConversationI.Pointsofservicelanguage.（1）Greetingpassengerswhileboarding登机时欢迎乘客Goodmorning.Welcomeaboard.早上好。欢迎登机。WelcomeaboardAirChina.欢迎乘坐中国国际航空公司航班。MayIseeyourboardingpass?我可以看看您的登机牌吗？MayIhaveyourseatnumber?请问您的座位号是多少？Mission2WelcomeAboard

Part3ConversationI.Pointsofservicelanguage.（2）Leadingpassengerstotheseat引领乘客就坐Yourseatnumberisindicatedontheedgeoftheoverheadcompartment.您的座位号在行李架下方显示。Yourseatis21A.Thisway,please.您的座位是21A。请这边走。Pleasefollowme.Yourseatisneartheaisle.请跟我来。您的座位靠近过道。Mission2WelcomeAboard

（3）Helpingpassengerswithbaggage帮助客人放置行李MayIhelpyouwithyourbag?需要我帮您放置行李吗？MayIhelpyouputyourbagintheoverheadcompartment?我能帮您把行李放在行李架上吗？Wouldyoupleaseputyourbagundertheseatinfrontofyou?麻烦您把行李放在前面座椅的下方。Fortheconvenienceofothers,pleasestepasidetomaketheaisleclearwhilearrangingyourpersonalbelongings.当您整理您的个人物品时请靠边站立，将过道空出来，以便后面的乘客可以通行。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.

（4）Expressingthewillingtoservepassengers表达乐意为乘客服务的意愿Ifyouhaveanyquestions,pleasecontactour?ightattendants.如果您有任何问题，请联系我们的乘务员。Ifyouneedanyotherhelp,youcanpressthecallbuttonthenwewillcomeoversoon.如果您需要其他任何帮助，请按呼唤铃，我们会很快过来。Ifthereisanythingelsewecandoforyou,pleasedonothesitatetoletusknow.如果有任何我们能帮助您的地方，请您随时告知我们。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.

（5）Servingspecialpassen