业务外包管理制度.docxVIP

业务外包管理制度

目录

一、基本原则................................................2

二、业务外包管理组织架构....................................3

2.1高层管理.............................................4

2.2中层管理.............................................4

2.3基层管理.............................................5

三、业务外包需求分析与规划..................................6

3.1需求收集.............................................7

3.2需求分析.............................................9

3.3业务外包规划........................................10

四、业务外包供应商选择与评估...............................11

4.1供应商筛选..........................................13

4.2供应商能力评估......................................13

4.3合同签订............................................14

五、业务外包实施与监控.....................................15

5.1项目启动............................................16

5.2项目实施............................................18

5.3项目监控与质量控制..................................19

六、业务外包风险管理.......................................20

6.1风险识别............................................22

6.2风险评估............................................22

6.3风险控制与应对......................................24

七、业务外包绩效评估与改进.................................25

7.1绩效评估指标体系....................................26

7.2绩效评估方法........................................27

7.3绩效改进措施........................................28

八、业务外包合同管理.......................................30

8.1合同类型与内容......................................31

8.2合同签订与执行......................................32

8.3合同变更与终止......................................33

九、业务外包培训与人力资源管理.............................35

9.1员工培训............................................36

9.2人力资源配置........................................37

9.3绩效考核............................................38

十、附则...................................................40

10.1解释权.............................................40

10.2修订日期...........................................41

一、基本原则

遵循合规性原则：在进行业务外包的过程中