喜来登酒店销售部操作规范OH-SM-CS-D002-Follow-up-Action.docVIP

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Standard:

ConventionServicesassociateswillfollowuponallcateringandbanqueteventsandcommunicateefficientlyandeffectivelybetweentheclientandtheResort.

Accordingtotheeventtheme,whendoingtheproposal,ConventionServicesassociatesshouldgiveclientsuggestionsasbelow:

Functionroomfloorplanwithtableandseatingarrangement

Decoration,entertainmentandthemeproposal

Suitableequipmentandfacilities

Menutoincludefoodandbeverageoptions

Ifthereareanyfurtherquestions,theCateringsalesassociatewillgivetheclientsuggestionsaccordingtothecurrentsituation.

Afterthenegotiation,maketheproposalandcommunicatedconcerned.

标准：

1.会议服务跟进人员及时跟进并协调好酒店和客户之间的关系

2.透过会议的主题，会议服务人员有义务建议客人恰当的时间做如下：

会场摆设、楼层安排

装饰、助兴演出和主题方案

合适的设施设备

如果在会议过程中出现问题，会议服务协调人应及时给予客户适时的建议

3.通过协商，确定相关内容

Procedures:

uponreceiptofanybusinessinformation,makethesalesactionefficiently(StrategicSalesPlan)

Accordingtotheeventtheme,whendoingtheproposal,ConventionServicesassociatesshouldgiveclientsuggestionsasbelow:

Functionroomfloorplanwithtableandseatingarrangement

Decoration,entertainmentandthemeproposal

Suitableequipmentandfacilities

Menutoincludefoodandbeverageoptions

Allresortrulesandregulations

Alldifferenttypesofserviceandfacilitiesavailablethusmaximizingrevenuegeneration

Ifthereareanyfurtherquestions,theCateringsalesassociatewillgivetheclientsuggestionsaccordingtothecurrentsituation.

Afterthenegotiation,maketheproposalandrespondwith24hoursbyfaxoremail.

Makecontractwiththeclient