中职英语 外研版 《旅游英语视听说》 We Can Handle Emergencies and Complaints 课件（33张PPT）.ppt

旅游英语视听说外语教学与研究出版社

Unit8WeCanHandleEmergenciesandComplaints.

knowhowtohandleemergencieshappeningduringthetrip.handlethetourists’complaints.Afterlearningthisunit,youwillbeableto:

WarmingupNoburningCaution,vehicleNotossingNotouching

Haveyoumetanyemergencyduringatrip?Shareitwithyourclassmates.?___________________________________?2.Howshouldatourguidehandlethetourists’complaints?___________________________________?WarmingupAnswerthefollowingquestions

Iapproachv.靠近sharpadj.剧烈的bellyn.肚子ListeningandSpeaking

IIcomplaintn.抱怨satisfactoryadj.令人满意的replacev.替换disappointingadj.令人扫兴的mentionv.提及apologizev.道歉ListeningandSpeaking

ILookingAfteranIllTravelerWangHuiischeckingtheroomsafterthevisitorshavecheckedintothehotel.HeknocksattheWhites’roomandMrs.Whiteopensthedoor.

Fillintheblanks.1WangHui:Goodafternoon,madam.Areyouwithyourroom?Mrs.White:Yes.Everything’sOK,exceptmyhusbandisn’tfeelingtoowell.WangHui:Sorrytohearthat.Where’sMr.White?Mrs.White:He’sherelyingonthebed.(WangHuifollowsMrs.Whiteto__________thebed.)WangHui:Hello,Mr.White.Areyoufeelinganybetter?Mr.White:Notyet,I’mfeelingeven________now.WangHui:What’sthematter?approachworse

Fillintheblanks.1Mr.White:IthinkI’vegotafeverandalsoasharp_______inmybelly.WangHui:Howlonghaveyoufeltlikethis?Mrs.White:It’sbeenaboutanhour.WangHui:Don’tworry,Mr.White,butmaybeyoushouldseeadoctor.Iwillringthehoteltocallataxitotakeyoutothenearesthospital.Mrs.White:Thankssomuch.Wereally_____________yourhelp.WangHui:Mypleasure.painappreciate

Choosethebestanswer.21.WhydoesWangHuiknockattheWhites’room?A.Tochecktheroom.B.Togivether