中职英语 外研版《航空服务英语口语教程》 Telephone Information 课件（27张PPT含音频）.pptx

UNIT2TelephoneInformation

01Lead-in02ModelDialogues03SpeakingTasks04ExtendedReading目录CONTENTS

1Lead-in

Lead-in

Lead-instateowned1991Guangzhouprivate1993Haikoustateowned1994Jinanstateowned1984Xiamenprivate2014Guangzhoustateowned2002Chengdu

2ModelDialogues

Dialogue1(C=ClerkP=Passenger)C:Goodmorning,ChinaSouthernAirlines.HowmayIhelpyou?P:Goodmorning.I’mwonderingifachildcanflyalone.C:Howoldisthechild?Andwhatistheflight?P:She’s8yearsold.I’dliketobookaticketforherfromGuangzhoutoShanghai.C:Forchildrenwhohavereachedtheageof5butareundertheageof12,youcouldapplyfortheunaccompaniedminorservice.FlightsfromGuangzhoucanbebookedoverthephoneandpaidwithabankcard.Wouldyouliketomakearequestnow?P:HowmuchwouldIpayforthisservice?C:Theserviceitselfisfree.Youonlyneedtopaytheregularchildren’sfare.YouneedtomakearequestandfillouttheUnaccompaniedMinorRequestedforCarriage-HandlingAdviceatleast24hourspriortothedeparturetime.MayIhaveyouremailaddress,soIcansendyoutheform?

Dialogue1P:Sure,myemailaddressisLee123@.Ialsowanttoknowthefreebaggageallowanceforunaccompaniedminors.C:Theyhavethesamebasicbaggageallowanceasanadult.We’llsendtheformtoyousoon.Pleasecallbackassoonasyoucompleteit,sincetheseatsandquotasforunaccompaniedminorsarelimited.AnythingelseIcandoforyou?P:No,that’sallfornow.Thanks!C:You’rewelcome.

Dialogue2(C=ClerkP=Passenger)P:Hello.IsthisEthiopianAirlinesTicketingOffice?C:Yes.WhatcanIdoforyou?P:We’regoingtoLondonnextmonth,anditwillbeourfirstflightwithourbaby.Arethereanyrelatedservicesontheflight?C:Yes.Wecanofferabassinetserviceforyourbaby.Weprovidenutritiousbabymeals,too.P:Great.DoIhavetopayforthebassinet?C:No,there’snochargeforusingthebassinet.Butithastobeplacedinthe