餐饮店员工规章制度管理制度.docxVIP

餐饮店员工规章制度管理制度

目录

一、总则....................................................3

1.1制定目的.............................................4

1.2适用范围.............................................4

1.3遵守原则.............................................5

二、基本规定................................................6

三、考勤管理................................................7

3.1考勤记录.............................................8

3.2迟到或早退...........................................9

3.3请休假管理制度......................................10

3.4出勤考核............................................11

四、岗位职责...............................................12

4.1前厅岗位职责........................................13

4.2后厨岗位职责........................................13

4.3清洁与维护..........................................14

4.4其他岗位职责........................................14

五、服务标准...............................................15

5.1服务流程............................................16

5.2服务语言............................................17

5.3服务态度............................................17

5.4服务礼仪............................................19

六、食品安全...............................................19

6.1食品安全管理........................................20

6.2食材采购与存储......................................22

6.3食品加工与配送......................................23

6.4卫生与消毒..........................................24

七、财务管理...............................................25

7.1收款方式与流程......................................26

7.2库存管理............................................27

7.3账目核对............................................28

7.4财务报表............................................28

八、员工培训与发展.........................................29

8.1培训要求............................................31

8.2培训实施............................................32

8.3员工晋升体系........................................33

8.4员工发展计划........................................34

九、奖惩制度..................