保洁人员培训方案.docxVIP

保洁人员培训方案

目录

一、培训概述...............................................2

1.培训目的..............................................3

2.培训对象..............................................3

二、培训课程安排...........................................4

1.基础知识培训.........................................5

1.1保洁从业安全知识...................................6

1.2常见的清洁化学品使用和注意事项....................7

1.3环境保护和卫生规范................................8

1.4保洁工具使用方法及维护............................8

2.专业技能培训.........................................9

2.1地面清洁.........................................10

2.2卫生间隔清洁.....................................11

2.3窗户清洁.........................................13

2.4桌椅清洁.........................................13

2.5公共场所及绿化区域保洁...........................15

3.服务意识培训........................................16

3.1客户服务礼仪.....................................17

3.2团队合作精神.....................................18

3.3工作细致和认真...................................19

3.4良好职业形象.....................................20

三、培训方法..............................................21

1.理论讲座............................................23

2.现场操作演示........................................24

3.分组练习和模拟......................................25

4.案例分析和讨论......................................26

四、培训考核..............................................27

1.理论考试............................................28

2.技能实操考核........................................30

五、培训资料..............................................30

1.培训手册............................................31

2.演示视频............................................31

3.相关标准文件........................................33

六、培训预算..............................................33

七、其他事宜..............................................34

1.通讯方式.............................................35

2.请假和迟到...........................................36

3.培训反馈