第四单元 其他服务.pptxVIP

地铁高铁动车铁路

其他服务;目录;应急处理;一、WordsandPhrases;;;;01;DialogueC;01;Dialoguee;01;投诉处理;一、WordsandPhrases;二、SentencesandTalks

;9.Easy,sir,ifyoucalmyourself,I’lltrytohelpyou.

先生请别激动，让我来想办法帮你。

10.Wearesorry,wecannotpromiseyounow.Tomorrowweshallletyouknow.

很抱歉，我们此刻不能答应您。我们明天给您回音。

11.I’msorry,itisbeyondmypowertodothis.

对不起，这件事我也无能为力。

12.Wefeelsorrywecannotbeabletodowhatyouaskfor.

很抱歉，您所要求的事超越了我的权限。

13.Indeed,weregretverymuchfornotbeingabletocomplywithyourrequest.

我们无法同意您的要求，实在是对不起。

14.IwishIcouldrenderyouthatservice,butIcouldn’t.

我希望能够替您办那件事，但我无法办到。

15.Imustrefusetomeetyourrequest,asitisagainstourregulation.

我不得不拒绝您，因为这样是违反我们规定的。

16.Whatyourhavedoneshowsthatyourareamanwithbadbehavior.

你所做的事显示出你是一个行为不端的人。

17.Whatyouhavedoneiscontrarytothesafetyregulations.

您的所做的为已经违反了安全条例。

18.Ishouldsaythatthelawofourcountrydoesnotallowyoutodoso.

我要指出，我国法律不允许你这样做。

19.Weshallmakeaprotestagainstwhatyouhavedone.

我们将对您所做出的事提出抗议。;三、Conversations;DialogueB;;;DialogueE;四、KnowledgeExtension;1.Overcrowding

Passengersareangryaboutovercrowdingontrains,theprospectuswarned.

Itsaid:“Passengersreportproblemswithovercrowdinganddifficultymovingthroughthetrainon

manylinesduringpeakhours.Theirbeliefisthesituationisworseningwithnothingbeingdoneaboutit.”

2.Lackoflate-nightservices

Thewatchdogfoundthattrainfrequencywas“adequate”butitadded:“Thereareperceivedtobe

toofewserviceslateratnightandattheweekendsandalackofservicesduringlarge-scaleevents.”

3.Poorcommunication

AndwhileLondonMidlandstaffareseentobehelpfulandfriendly,theydidnotalwayshavethe

informationpassengersneed,thewatchdogsaid.

Itwarned:“Theyareconsideredtolackup-to-dateknowledge.Duringdisruptiontheyarenot

alwaysabletoprovideadequateinformationabouttheproblemoritsimpact.”

4.Anewfranchisebe