某餐饮企业绩效考核方案.docxVIP

某餐饮企业绩效考核方案

目录

一、绩效考核方案概述........................................2

1.1绩效考核目的.........................................2

1.2绩效考核原则.........................................3

1.3绩效考核范围及对象...................................4

二、绩效考核指标体系........................................4

2.1岗位考核指标.........................................5

2.1.1工作质量.........................................6

2.1.2工作效率.........................................7

2.1.3服务态度.........................................8

2.1.4业务技能.........................................9

2.1.5团队合作........................................10

2.2个人考核指标........................................11

2.2.1出勤情况........................................12

2.2.2离职率..........................................13

2.2.3销售业绩........................................14

2.2.4客户满意度......................................15

2.2.5持续改进........................................16

三、绩效考核流程...........................................17

3.1绩效考核周期........................................17

3.2绩效考核实施步骤....................................18

3.2.1制定绩效考核计划................................19

3.2.2自我评估........................................20

3.2.3上级评估........................................21

3.2.4沟通与反馈......................................22

3.2.5绩效结果应用....................................23

四、绩效考核结果应用.......................................24

4.1绩效考核等级划分....................................26

4.2绩效奖金分配........................................27

4.3绩效提升与发展......................................27

4.3.1培训与发展机会..................................29

4.3.2岗位调整........................................30

4.3.3离职与招聘......................................31

五、绩效考核方案实施与监督.................................32

5.1绩效考核组织实施....................................33

5.2绩效考核监督机制....................................34

5.3绩效考核效果评估....................................35

5.4绩效考核