美容院公共场所卫生管理制度.docxVIP

美容院公共场所卫生管理制度

目录

一、总则....................................................3

1.1适用范围.............................................3

1.2管理目标.............................................4

1.3责任分工.............................................4

1.4监督与检查...........................................5

二、公共场所卫生基本要求....................................6

2.1空间布局.............................................8

2.2设施设备.............................................9

2.3人员卫生............................................10

2.4环境卫生............................................11

2.5资源循环利用........................................12

三、卫生管理措施...........................................13

3.1操作流程............................................14

3.1.1顾客接待流程....................................14

3.1.2美容服务流程....................................15

3.1.3清洁消毒流程....................................16

3.2清洁消毒制度........................................17

3.2.1设施设备消毒....................................18

3.2.2表面清洁消毒....................................19

3.2.3天然材料消毒....................................20

3.3餐饮卫生管理........................................21

3.4安全使用化学品......................................22

3.5废弃物处理..........................................23

四、人员管理与培训.........................................24

4.1人员配备............................................25

4.2健康体检与培训......................................26

4.3顾客服务规范........................................27

4.4传染病防控知识培训..................................28

五、顾客健康与隐私保护.....................................28

5.1顾客健康咨询服务....................................30

5.2顾客隐私保护措施....................................30

5.3应急处理流程........................................32

六、检查与整改.............................................33

6.1定期检查............................................34

6.2不合格项目整改......................................35

6.3顾客投诉处理........................................36