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Guideservicespecificationknowledge(200courses)
1.Whatarethetwomaintypesoftourguideservices?
A:Therearetwotypes:tourgroupsandindividualtravelers.Localtourguidesshouldfollowspecificproceduresandstandardstoprovidethemwithtourguideservices.
2.Howmanystagescanthereceptionserviceprocessoflocalguidebedividedinto?
A:(1)servicepreparation;
(2)dockingstationservice;
(3)In-storeservice;
(4)Checkandagreeontheschedule;
(5)Tourservice;
(6)Othertourguideservicessuchasdining,shopping,entertainmentandmeeting;
(7)stationdeliveryservice;
(8)Follow-upwork.
3.Whataspectsdoestheservicepreparationofthelocalguideinclude?
A:(1)Businesspreparation;
(2)languageandknowledgepreparation;
(3)materialpreparation;
(4)imagepreparation;
(5)psychologicalpreparation.
4.Whatisthebusinesspreparationofthelocaltourguideservice?Whatisincluded?
A:Businesspreparationreferstothelocaltourguidesmasteryofthetourgroupstheyreceiveandtheirpre-planningarrangements,includingbeingfamiliarwiththereceptionplanandimplementingthereceptionmatters.
5.Whatarethereceptionplansforlocaltourguides?
A:Itisdividedintothereceptionplanofinboundtourgroupsandthereceptionplanofdomestictourgroups.
6.Afterreceivingthetouristreceptionplan,thelocaltourguideshouldreaditcarefully.WhatinformationshouldIfocuson?
Answer:(1)Thename,contactnameandtelephonenumberoftheplannedgrouptravelagency;
(2)thebasicsituationofthetourgroup;
(3)Basicinformationoftourgroupmembers;
(4)Thearrivalanddepartureoftourgroups;
(5)Thetrafficticketsoftourgroups;
(6)Serviceitemsandreceptionrequirementsoftourgroups;
(7)Informationonitemsofincreasingexpenses;
(8)Specialtourists.
7.Thetourguideshouldknowaboutthetrafficticketsofthetourgroupinadvance.Whatarethe
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