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100QuestionsonHandlingTourGuidesEmergencyEvents
NO.1accordingtotheoriginalplan,whatshouldthetourguidedoifhedoesntreceivetheguests?
①First,findoutthereasonsfornotreceivingthetourgroup:whethertoarriveinadvanceordelay,butthetourgroupagencyonthestationfailedtoinformthechangeintime,andtheguestswenttothehotelbythemselvesordidntcomeatall;Isitbecausethelogisticsstaffondutyforgottopassthechangenoticetothetourguide,andthetourguidedidntgotothelogisticsofficetoconfirmtheplanbeforegoingtotheairport?
(2)afterfindoutthesituation,accordingtothespecificsituationtotakecorrespondingremedialmeasures.
NO.2whatifthetourgrouparrivesatthepick-upplaceearlierthanthetourguide?
(1)thetourguideshouldapologizetotheteamleader,fullescortandguestsintime.
(2)explainthesituationrealisticallytoshowyoursincerityindoingagoodjobasatourguide.
(3)takeremedialmeasuresafterconsultationwiththemtogaintheunderstandingoftourists.
NO.3whatifthetourgroupdelaysitsarrival?
(1)toaccompanythetourguideshouldfirstnotifytheaccommodationreceptionunittoreturnthedaysmeals.
②Bookingaccommodationandtransportationforthenextday.
(3)tore-establishthescheduleofthedelegationintheareaandtrytokeeptheoriginalmainvisititems.
NO.4whatshouldIdowhenthetourleadersplanisinconsistentwiththetourguidesplanafterthetourteamarrives?
(1)timelyreporttotherelevantdepartmentsofthetravelagencytoverifythesituation,findoutthereasonsanddistinguishtheresponsibilities.
(3)Ifreceptionspecificationsareinvolved,theyshouldgenerallybeputforwardbythetourleader,andthetourguideshouldconsulttherelevantdepartmentsorleadersandmakeadecisionaccordingtotheinstructions.
NO.5whatshouldIdoafterthetourgrouparrivesandsomegu
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