DB1405T 065—2024太行古堡旅游接待服务规范.docx

ICS03.200

1405

CCSA12

晋

城

市

地

方

标

准

DB1405/T065—2024

太行古堡旅游接待服务规范

ServicespecificationforTaihangcastletourismreception

2024-11-12发布

2025-02-12实施

晋城市市场监督管理局

发布

目

次

前言.................................................................................II

1

2

3

4

范围...............................................................................1

规范性引用文件.....................................................................1

术语和定义.........................................................................1

一般要求...........................................................................1

4.1基本条件.......................................................................1

4.2设施设备.......................................................................2

4.3服务人员.......................................................................2

5

6

接待准备...........................................................................2

5.1散客...........................................................................2

5.2团队...........................................................................2

5.3贵宾...........................................................................2

游览服务...........................................................................2

6.1游览点.........................................................................3

6.2讲解服务.......................................................................3

6.3购物服务.......................................................................3

6.4餐饮服务.......................................................................3

6.5住宿服务.......................................................................3

6.6文化娱乐活动...................................................................3

6.7咨询服务.......................................................................3

6.8引导服务.......................................................................3

7

8

安全管理................................................