质量成本案例.docxVIP

质量成本案例

目录

一、内容综述................................................3

1.背景介绍..............................................3

2.研究目的..............................................4

3.研究方法..............................................5

4.文档结构概览..........................................5

二、质量成本理论概述........................................6

1.质量成本定义..........................................8

1.1符合性成本.........................................9

1.2非符合性成本.......................................9

2.质量成本分类.........................................10

2.1内部失败成本......................................11

2.2外部失败成本......................................12

2.3预防成本..........................................13

2.4评估成本..........................................14

3.质量成本的重要性.....................................15

4.质量成本管理的发展历程...............................16

三、质量成本计算与分析方法.................................17

1.成本数据收集.........................................18

1.1数据源............................................19

1.2收集工具与技术....................................20

2.成本分类与归集.......................................21

3.分析方法.............................................22

3.1历史趋势分析......................................23

3.2成本效益分析......................................24

3.3同行比较分析......................................25

4.报告编制.............................................26

四、案例研究...............................................27

1.案例背景.............................................29

2.企业概况.............................................30

3.实施过程.............................................30

3.1项目启动..........................................31

3.2成本识别与分类....................................32

3.3数据分析..........................................34

3.4结果应用..........................................34

4.成果展示.............................................35

4.1成本节约......................................