《饭店外语等级考试》英语B级口试模拟题及答案.docx

上海市旅游行业饭店外语等级考试英语B级考试口试模拟题

Dialogues

1.Amancallsthehoteloperator,andhe’dliketospeaktoaguestinthehotel.Buttheguestisout.Heleavesamessage.

2.Aguestcallsthehotelreservationstobookaroomforafriend.Thereservationistreceivesher.

3.AguestwillleaveforBeijingearlytomorrowmorningandshecallstheoperatorandasksforwake-upcallservice.

4.Aguestwithareservationarrivesatyourhotel.Areceptionistreceivesher.

5.Aguestcallsthehoteloperatorandaskshowtogetanoutsidelineandalsoasksabouttheweatherforecastoftomorrow.

6.Atouristgroupdirectorwantstobookawake-upcallforhisgroupwhichwillleaveearlytomorrow.

7.Aguestcallsthehotelreservationstobookaroomforhisboss.Thereservationistupsellstheroom.

8.Aguestcallsthereservations.Hedliketobookadoubleroom,butalltheroomsofthehotelarebookedup.Thereservationistpersuadeshimtobookadeluxedoubleroominstead.

9.Aguestcallsthehotelreservationstoamendhisroomreservation.Thereservationisthelpshim.

10.Aguestwithareservationcomesintothehotelatsevenpm.Heismorethanonehour’slate.

11.AguestdoesntknowhowtogetatrainticketforBeijing.Aconciergeofthehoteloffershimthehelp.

12.AguestwantstoexchangesomeUSdollars.Thecashierhelpshimandaskshimtokeepthetransactionslip.

13.Aguestwithnoreservationarrives.Thereceptionistsellshimaroomatrackrate.

14.Youareaconciergeandyoutelltheguest,withthehelpofamap,thewaytotheATMandthelargestshoppingareanearby.

15.Aguestcomestothecashierdesk.Hewantstocheckoutandhewantstopayincash.

16.Aguestarrivesatyourhotelandchecksin.Aconciergeoffershertheluggageservice.

17.Youareaconcierge,youhelpaguestwithhisbag.Youshowhimtotheroomandintroduceroomfacilitiesandhotelservicestohim.

18.Aguestischeckingout.Shedliketopayhe