说明public sector pm essay公共部门.pdfVIP

Discuss how performance measurement/management technology has been used in UK public sector organisations. As part

of your answer, you should critically evaluate the extent to which performance measurement technology ‘imported’ from

the private sector is useful in evaluating performance in public sector organisations.

Words limit: 1,100 Actual: 1,178

Publicsectorperformancemeasurement:

Howdoesitdifferfromprivate sector PM?

WhatarethebenefitsandproblemsofPMsinthepublicsector?

Howcantheproblemsbesurmounted?

Youshouldhaveknowledgeofwaysinwhichperformancehasbeenmotivatedinpractice(forexampleinthe

NHS).

AccordingtoGovernmentAccountabilityOffice(1980),performancemeasurement(PM)couldbedefinedasan

assessmentofanorganization’sperformance,intermsofproductivity,effectiveness,qualityandtimeliness.Atypical

PMmodel,suchasbalancescorecard,theperformancepyramidandtheperformanceprism,mayincludeboth

financialandnon-financialperformanceindicators.Toolsassuchhavebeenimportedfromtheprivatesectortopublic

sector,intheaimofpromotingtransparency,performanceandaccountability(Pollitt,1986).Thisessaysetsoutto

shedlightupontheapplicationofPMsinUKpublicsectororganizationsandevaluatetheusefulnessofPMs.The

evaluationwillbeconductedmainlyinthecontextofhealthandeducationsectors,bearingthedifferencesinPMs

betweenprivateandpublicsectorsinmind.Theessaywillconcludewithadiscussionofpossiblesolutionstowards

thecurrentissues.[138]

ThedevelopmentofPMinpublicsectorhasevolvedfromcollectionofdataonnarrowrangeofdimensionsof

performancetoindicatorpackagewhichreflectsabroaderassessmentoforganizationalactivity.Such