饭店服务英语教案.pdfVIP

饭店服务英语教案

第一篇：饭店服务英语教案

UnitSevencomplaintsTeachingaims：

1.practicethestudents’listeningability2.practicethe

studentsspeakingability3.letthestudentsknowtheproducesof

solvingcomplaintsandcanusesomeusefulsentences.Teaching

focus:1.theproceduresofsolvingcomplaints2.someuseful

sentencesTeachingdifficult

*howtosolvetheguests’complains.Capacity-building

methodsReadingandspeaking.RoleplayTeachingclassesFirst

2classesTeachingproceduresThefirst2classesstep1

.learnthereadingmaterials

HowToDealWithComplaintsStep2readingthematerials

Step3translatethematerials1.lendaneartosb/sth=listen

patientlyandsympathetically耐心而同情的听某人讲话

2.attentivetosb/sth.=giveattentivetosb/sth.Anattentive

audienceAgoodhostessisalwaysattentivetotheneedsofher

guests.好客的女主人能随时留心客人的需要。hearsbout=listen

untilsbhasfinishedsayingwhathewantstosay把某人要讲的话

听完

Iknowyoudon’tbelieveme,butpleasehearmeout.我知

道你不相信我，不过请听我把话讲完。

4.jotdown=makeaquick,short,writtennoteofsth匆匆记

下

I’lljustjotdowntheirphonenumberbeforeIforgetit.5.put

oneselfinsb’sshoes=imagineoneselftobeinsbelse’s

position.设想某人的地位或处境

Iwouldn’tliketobeinyourshoesiftheyfindoutwhatyou

aredoing.要是人家发现了你在干这件事，我可不愿设想你有多倒霉。

6.correction=correcting改正，纠正，makesthright

Remedy=removingsthundesirable.矫正，纠正7.superior=

personofhigherrank长官，上级Step4thekeypointyoushould

keepinmind1.positiveattitude

(bepoliteandhelpful.)benicetotheguests2.heartheguests,

notinterruptunlessnecessary.3.writedownwhattheguests

complaintif