2024年商务沟通知识点.doc

U11.Describethefivecharacteristicsofeffectivebusinesscommunication.描述有效的商务沟通的五大特點：1、Providepracticalinformation.提供实用信息2、Givefactsratherthanimpressions.給出事实而不是印象3、Clarifyandcondenseinformation.澄清和浓缩信息4、Statepreciseresponsibilities.确定明确的责任5、Persuadeothersandofferrecommendations.說服他人并提供提议

2.Describefivestrategiesforcommunicatingmoreeffectivelyonthejob.描述在工作中有效商务沟通的五种方略1）Minimizingdistractions.专注2）Adoptinganaudience-centeredapproach.以受众為中心3）Fine-tuningyourbusinesscommunicationskills.调整商务沟通技巧4）Giving-andrespondingto-constructivefeedback.給出和回答反馈的信息5）Beingsensitivetobusinessetiquette.重视商务礼仪

U21.Highlighttheadvantagesanddisadvantagesofworkinginteams.描述团体工作的長处和缺陷1長处1）Increaseinformationandkonwledge.增長信息和知识2）Increaseddiversityofviews.增長观點的多样性3）Increasedacceptanceofasolution.让处理措施更轻易接受4）Higherperformancelevels.获得更高的绩效水平。2缺陷：（1）Groupthink.集体迷思2）Hiddenagendas.易使员工隐藏動机3）Freeriders.易使员工搭便車4）Cost.花费時间和金钱

2.Describethelisteningprocessandexplainhowgoodlistenersovercomebarriersateachstageoftheprocess.描述倾听的過程，并解释一种好的听众怎样克服每個阶段的障碍1過程：Receiving,interpreting,rememberingevaluating,responding.接受、解释、记忆评估,针對。2方略：1.Controlwhateverbarrierstophysicalreceptionyoucan.尽量控制所接受的所有障碍2.Avoidselectivelisteningbytryingtofocusonthespeakerandanalyzingwhatyouhear.防止把注意力放在說话人自身，要分析你听到3.Keepanopenmindbyavoidinganyprejudgmentandbynotlisteningdefensively.保持開放的心态，不要有偏見和防御心理4.Trytoparaphrasethespeaker’sideas,givingthatpersonachancetoconfirmorcorrectyourinterpretation.试著诠释說话者的观點，給那人机會来证明或纠正你的观點5.Don’tcountyourmemory,butrecord,writedown,orcaptureinformationinsomeotherphysicalway.不要只用大脑记忆，要记录，写下来或其他措施来保留信息6.Improveyourshort-termmemorybyrepeatinginformation,organizingitintopatterns,orbreakingitintoshorterlists.反复信息来提高你的短期记忆，整合在一起或整顿成列表7.Improveyourlong-termmemorybyassociation,categorization,visualization,andmnemonics.通過组织，分类，视覺记忆及助记符来提高你的長期记忆能力

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