国开04012-商务英语4-Unit 2 Self-test-辅导资料x.docx

国开04012-商务英语4-Unit2Self-test-辅导资料

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第1题

hello,isthatsailmovingcompany?

— ?

Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou

Yes,ImJack.Thanksforcalling.Whatcanwedoforyou

Yes,speaking.WhatcanIdoforyou

正确答案是：Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou

第2题

whatdoesthecustomerscomplaintsay?

— .

Hesayshewillwriteusathank-youletter

Hesayshehasntgottenbackthemonitorforrepairs

Hewantstoknowwhetherwecouldgivehimadiscount

正确答案是：Hesayshehasntgottenbackthemonitorforrepairs

第3题

theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwassolved.doyouhaveareasonforthis?

— .

Well,Iwonderwhethertherecentlayoffsareaffectingthequalityofourcustomerservice

Whatdoyouthink?ButIhavenoidea

Thatstheclientsownproblem,Iguess

正确答案是：Well,Iwonderwhethertherecentlayoffsareaffectingthequalityofour

customerservice

第4题

whatisthedistancebetweenthenewbuildingandyouroffice?

— .

Itisneartothebusstop

Itisabout15kilometers

Itisveryclose

正确答案是：Itisabout15kilometers

第5题

howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture?

— .

Wecangiveyoua10%discount

Sorry,wearenotavailablethesedays

Thecostdependsonthefloortomoveto,thedistancebetweentwoplacesandtheamountofthefurnituretomove

正确答案是：Thecostdependsonthefloortomoveto,thedistancebetweentwoplaces

andtheamountofthefurnituretomove

第6题

ifanyofthearticlesaredamagedduringmove,youmaymakea forcompensationwithourcompany.

request

demand

claim

正确答案是：claim

第7题

somestoresevenoffer lanesforcustomerswith10itemsorlesstocheckoutquickly.

expire

express

exact

正确答案是：express

第8题

thecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproduct