一线主管学员手册五项关键职能.pptVIP

Continued*Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·QingdaoContinued*Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·Qingdao*优秀精品课件文档资料一线主5项关键岗位职能1.知识/技能培养-----------------提供培训,重点是基本知识与技能2.绩效预期--------------------------告诉员工具体工作任务和工作方法3.绩效支持--------------------------保持积极参与,继续提供辅导技术4.跟踪/不断改进(包括反馈)-----反馈,重点是任务和所需的纠正措施5.表彰-----------------------------------表彰完成的具体任务，激励小进步01持续培训、发展Continuetraininganddevelopment02观察、提问、倾听Observe,questionandlisten;03确定其兴趣范围、能力范围Begintoidentifyareasofinterestandcompetency04提供学习机会,提高技能Providelearningopportunitiesforskillbuilding1.知识与技能的培养定义、讨论工作任务Defineanddiscussjobtasks达成一致Gainagreement征询意见Askforandallowinput;解释什么/何时/哪里/怎样/为什么Explainwhat,when,where,howandwhy;解释目标和界限Explainobjectivesandboundaries;演示+解释Use“showandexplain”method;2.绩效期望绩效支持进行督导绩效,征求意见Guideperformanceandsolicitideas关注员工和工作Focusonthepersonandthejob;进行引导并帮助Guide,assistandmonitor;让员工能找到,经常总结进程Remainavailable;havefrequentprogressreviews;讨论员工贡献的价值和重要性Communicatethevalueandtheimportanceofcontribution.010203040506提供反馈Givefeedback注重任务、员工和关系Focusonthetask,thepersonandyourrelationship;经常给予反馈Providefrequentfeedback;讨论错误,当成是学习机会Discussmistakesandaslearningopportunities;分享建议,征询意见Sharerecommendationsandsolicitideas;达成一致Gainagreement.4.跟踪/不断改进肯定进步Recognizeinitiativeandprogress01经常给予表彰Givefrequentrecognition;02创造归属感个人重要性的感觉Createasenseofbelongingandpersonalimportance;03肯定积极的行为和态度Communicateappreciationforpositivebehaviorsandattitudes.045.表彰/激励工作情景：所需的指导行为：1__________________________________2___________________________________3____________________________________4谁需要指导？员工_________具体任务______笔记___________注重于员工给领导打分并