Unit 12 Communication with passengers课件(共63张PPT)《民航客舱服务英语》（中国人民大学出版社）.pptxVIP

Unit12

Communicationwithpassengers与乘客沟通;

TrainingObjectives

、Tomemorizethewordsandexpressionsaboutcommunicationwithpassengers

、Tobeabletoreadandpracticetheannouncementsfluently

、Tobeabletogiveannouncementsbasedonthegivensimilarsituations

、TobeabletospeakthecabinserviceEnglishaboutcommunicationwithpassengers;

Unit12Communicationwithpassengers与乘客沟通;

Warm-up

Discussthefollowingquestionsingroups

1.Whatarecommonreasonsforpassengers’complaints?

2.Whyisimportanttosootheupsetpassengers?

3.Apassengerwithababywantstohaveacot,but

therearenocotsontheplane.Whatwouldyousayto

her?

4.Howwouldyousaytoapassengerwhenhefindsthat

helostitems?Andhowtocomforthim?

5.ApassengerwantsyoutoupgradehimtotheFirst

Classonboard.Whatisyourresponse?;;

II.CabinAnnouncements-Communicationwith

passengers与乘客沟通

1.Readtheannouncementsandfillin;

Ladiesandgentlemen,

Assomepassengershave1theirflights,foryoursafety,wewillbe2securitycheckofthecabin.Allpassengersmust3withall

yourhandluggage,includingboardingpass,4andtravel

documents.Makesureyouhavenothingleftonboard.Weappreciateyourcooperationandapologizeforanyinconveniencecaused.

.;

12.2.1Script

Ladiesandgentlemen,

Assomepassengershavecancelledtheirflights,foryoursafety,wewillbeconductingsecuritycheckofthecabin.Allpassengersmustdisembarkwithallyourhandluggage,includingboardingpass,

valuablesandtraveldocuments.Makesureyouhavenothinglefton

board.Weappreciateyourcooperationandapologizeforanyinconveniencecaused.;

Ladiesandgentlemen,

Duetoatechnicalproblem,thetoilets1inthe

(forward/middle/rear)sectionofthecabinarenolongeruseable.

Pleaseusethetoiletslocatedintheforward/middle/rearsectionofthecabin.

Asittakessometimetobe2,