CUSTOMER-SATISFACTION-SURVEY外国客户满意度调查表.doc

Companyname：___________________________

Address：___________________________________

TEL:__________________FAX:__________________E-MAIL:_________________

CUSTOMERSATISFACTIONSURVEY

Name/phone:

ThankyoufortakingtheCustomerSatisfactionSurveyfromJINNENG.Thesurveymaytakeyoufiveminutesorsotocomplete.Asourvaluedcustomer,youropinionisextremelyimportantandhavingabetterknowledgeofyourneedsandrequirements,wewouldbeabletodevelopthebetterservicesforyou.

Thankyouagainforyourkindsupport!

Pleaserateyoursatisfactionlevelwithyourspecificscoresforthefollowingitems:

[level:A:excellent(over85);B:good(70-85);C:Ecumenic(60-70);D:poor(below60)]

SatisfactionDegrees

Content

A

B

C

D

REMARKS

Quality

Specification

Packing

Stability

Price

Service

Service

Packageandtransportation

ShippingAdvice

Accuracy/SpeedofDocumentsReleased

DeliveryoftheCargoes

Speedoffeedback:Telephone/E-Mail

TraceabilityofYourInquiries

HandlingofCustomerComplaint

ResponsivenessofStafftoYourNeeds

TherateofContract′simplement

Advice

Pleaseprovideyourcommentsonbelow:

1．WhichaspectsdoyouvaluethemostwhenchoosingReipu’sproducts?

HowdoyoulookonReipu’sadvantages(ordis-)amongallofyoursupplier?

Thankyouverymuchfortakingtimetocompletethiscritique,withregards!.

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