中职英语教案：Unit4 Customer Service(全6课时).pdf

中等专业学校2023-2024-1教案

编号:

备课课程所在主备

英语英语模块3二年级

组别名称年级教师

授课授课授课授课

教师系部班级日期

课题Unit4CustomerServiceWarm-upListeningandSpeaking

1.Studentswilllearnsomewordsphrases.

教学

2.Beabletoelicitthesolutionsanddealwithcomplaints；

目标

recognizethevalueofhonestyindoingbusiness.

重点Tomastertheimportantwordsphrases.Readthewordscorrectly.

难点HowtoimprovetheSs’abilitiesoflisteningandSpeaking.

教法Task—basedTeachingMethod.Situationallearning.

教学

Multi-media

设备

教学

教学活动内容及组织过程个案补充

环节

Step1:warm-up

1.Brainstorm.

T:Whatafter-saleproblemshaveyouhadin

yourlife?

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(Wrongdelivery,packagedelay,packetloss,

学

内

qualityproblem,pricechange,returnand

容

exchange...)

2.Lookandmatch.

Haveyoumettheseproblemsinthepictures?

Whathappenedinthepictures?

A.Thedishistoosalty.

B.Itisthewrongsize.

C.Thereissomethingwrongwiththemobile

phonebattery.

D.Thereisnohotwateragain.

3.Thinkandtick.Timwenttotheservicecenter

Ti

ItemSentence

m

Thedishistoo...

weItisthewrong...

Thereissomethingwrongwith...

nt

Thereisno...again.

Makea

tocomplaintI