《饭店服务英语(第二版)》 课件 Unit 2 The Front Desk.pptxVIP

Unit2TheFrontDesk

▶Lesson1Pick-upattheAirport

Lesson2WelcomingtheGuestsandCheck-in

▶Lesson3DailyService

Lesson4CheckingOut

Lesson1Pick-upattheAirport

GoalLearntogreetguestsandtopickthemupattheairport.

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Writethefollowingtermsbelowpictures.

Lesson1

Unit2

customs

parkinglot

1.trolley

limousine

taxi

eboard

2.taxi3.limo

Mich7-Da

5.parkinglot6.welcom

usine

aelGreen

ysHotel

eboard

岩中国海关m055

4.customs

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trolley

welcom

酒店的职员Carol(C)到机场迎接酒店的客人Michael(G)。当他看到客人走出机场出口处后，便迎上前去

C:Excuseme.AreyouMr.GreenfromCanada?G:Yes,ImMichaelGreen.Andyouare...?

C:Letmeintroducemyself.MynamesCarol,sentby7-Dtopickyouup.

Lesson1

Green

....

Un

aysHotel

G:Nicetomeetyou,Carol.JustcallmeMichael.

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it

2

Lesson1

酒店的职员Carol(C)到机场迎接酒店的客人MichaelGreen(G)。当他看到客人走出机场出口处后，便迎上前去.....

C:Nicetomeetyoutoo,Michael.Howstheflight?Youlookabittiredafternearlytenhourstrip.

G:ThatsOK.Imverysorrytokeepyouwaitingforsuchalongtime.TheflightfromCanadawasdelayedbecauseofthebad

weather.

C:Itdoesntmatter.

G:IthinkIdbettertakeagoodrestatthehotel.

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Unit2

酒店的职员Carol(C)到机场迎接酒店的客人Michael(G)。当他看到客人走出机场出口处后，便迎上前去

C:Isallyourbaggagehere?

G:Yes,allishere.

C:Pleaseletmehelpyouwiththebaggage.Illtakethmini-busintheparkinglotoftheairport.

G:Thankyouverymuch.

C:Itsmypleasure.Comewithme,please.

Lesson1

Green

....

emtothe

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Un

t

i

2

waiting

delayed

pickup

1.Thetrainwasbyheavyrain.

2.Il1