城市轨道交通客运服务英语（第二版）课件 2.2 Mass Transportation大客流.pptx

UrbanRailwayTransitOperationandServiceEnglishENTER

1.graspthemainwordsandphrases，understandthecorrectexpressionsinthesubwaystation.2.mastertypicalsentencesaboutstationservicework，beabletocommunicatewithpassengersinEnglish.3.BeabletoanswerandexplainrelevantsubwayregulationsinEnglish.TeachingObjectives

CONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs乘客特殊事务处理

Task2.2TheLargeNumberofPassenger大客流Part5DisposalofPassenger’sSppecialAffairs乘客特殊事务处理

一、UsefulExpressionsB.Waitinginline有序排队?1.Norushing,please.别挤。2.Gothroughthegateonebyone,please.请一个个有序地过闸机。3.Pleasemoveforward.请您尽量往前站。4.Pleaselineup(inorder).请(按顺序)排好队。5.Noloitering,stationcrowded站内拥挤，请勿逗留。?此级标题建议中英文对照，全书统一。

Dialogue1TheTrainOutOfService地铁停运P:What’sup?Thestationisthrongedwithpassengers,butnotasingletrainisinsight.怎么了？车站里都是人，但一辆车也见不到。S:Sorry,greatcapacityknockedoutserviceontheline10minutesago.对不起，10分钟前大客流导致地铁停运。P:Howlongwillittaketorestorethepower?那多久才能修复呢？S:Thepowerwasresumedjustamomentago,butitmaytakeabout25minutesforthetraintoarrive.电力刚恢复了，但是列车还需25分钟才能到达啊。P:Oh,that’stoolong,Ican’twait.Whataboutmyticket?太长时间了，我等不了那么久。那我的票怎么办呢？

S:YoucangetarefundattheServiceCenter.您可以到服务中心领取退款。P:Isee.明白了。S:Goodbye,andsorryagainfortheinconvenience.再见，对于给您造成的不便再次表示抱歉。Notes:PreferstoPassengerSreferstoSubwayStaffP代表乘客S代表地铁员工

TrytothinkanduseTrytothinkandusePleasetrytousethephrasesbelow