跨境电商B2B商务英语函电 课件 项目六：跨境电商索赔与理赔.pptx

;;;;;1.OccasiontoMakeComplaintsorClaims;;;2.TheRulestoSettleComplaintsorClaims;2.TheRulestoSettleComplaintsorClaims;;;;;;;DearSirs,

WethankyouforthepromptdispatchofthegoodsunderourorderNo.226,butregretthattheywerealtogetherinferiorinqualitytothesamples,onwhichbasisweplacedtheorder.Theyaresofarbelowthecontractedstandard.Thepatternisuneveninplacesandthecoloringvaries.Asthegoodsbecomequiteunsalable,weshallhavetoreturnthegoodstoyouandaskforreplacements.

Wehavealwaysbeenabletorelyontheexcellentqualityofyourgoods.Pleaseseetoitthatallourfutureordersarecarriedoutexactlyascontracted.Shouldthegoodsfailtobeuptotheexpectationsofourcustomersinanyrespect,theymayturntoothersfortheirrequirements.

Yourssincerely,;1)inferior：adj.较低的；次等的；低劣的;2)farbelow：远远低于，比……差得多;3)pattern：n.款式，花样;4)uneven：adj.不均匀的,不规律的,不均衡的

Thedistributionofnaturalresourcesintheworldisuneven.

世界上自然资源的分布是不均衡的。;5)unsalable：adj.不好销售的;6)carryout(theorder)执行订单，履行订单;7)uptoexpectation:达到预期。

expectation：期望，期待（名词）;8)respect：n.方面，关系，尊敬;9)turnto：求助于；转向

Ihadtoturntothedictionaryforhelp.

我只得求助于字典了。;DearSirs,

WearedeeplyconcernedaboutthecomplaintaboutthegoodssuppliedtoyourorderNo.226.However,wearegladyoubringthismattertoourattention.

Wehavegoneintothematterandfoundthequalityofthegoodsisreallynotinconformitywiththesamples.Aftertracing,wefinditresultingfromafaultinoneofthemachines,whichhasbeenputright.

Wearearrangingforthecorrectgoodstobedispatchedtoyouatonce.Therelevantdocumentswillbemailedtoyouassoonastheyareready.Asregardsthewronggoods,pleasekeepthemuntilcalledforbyourCommercialCounselor’sOffice,whomwehaveinformedofthematteraccordingly.

Weapologizeforanyinconvenienceincurred(orcaus