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Copyright?2021PearsonEducation,Inc.13-1Chapter13ManagingCommunicationandInformation
LearningOutcomesDescribewhatmanagersneedtoknowaboutcommunicatingeffectively.Explainhowtechnologyaffectsmanagerialcommunication.Discusscontemporaryissuesincommunication.Copyright?2021PearsonEducation,Inc.13-2
Copyright?2021PearsonEducation,Inc.13-313.1Definewhatmanagersneedtoknowaboutcommunicatingeffectively.
EffectiveCommunicationCopyright?2021PearsonEducation,Inc.13-4 Communication: Atransferofunderstandingandmeaningfromonepersontoanother.
TheCommunicationProcessCopyright?2021PearsonEducation,Inc.13-5
FactorsAffectingEncodingCopyright?2021PearsonEducation,Inc.13-6SkillAttitudesKnowledgeSocialculturalsystem
CommunicationChannelsCopyright?2021PearsonEducation,Inc.13-7FormalchannelsInformalchannels
DecodingandFeedbackCopyright?2021PearsonEducation,Inc.13-8 Decoding: Translatingareceivedmessage. Feedback: Checkingtoseehowsuccessfullyamessagehasbeentransferred.
Writtenvs.VerbalCommunicationDrawbacks:TimeconsumingDoesn’tlenditselftofeedbacklikeoralcommunicationCopyright?2021PearsonEducation,Inc.13-9AdvantagesTangible/verifiablePermanentrecordStoredforlaterreferenceWell-thoughtout
TheGrapevineCopyright?2021PearsonEducation,Inc.13-10
NonverbalCuesCopyright?2021PearsonEducation,Inc.13-11
CommunicationBarriersCopyright?2021PearsonEducation,Inc.13-12
OvercomingCommunicationBarriersCopyright?2021PearsonEducation,Inc.13-13
Copyright?2021PearsonEducation,Inc.13-1413.2Explainhowtechnologyaffectsmanagerialcommunication.
TechnologyandCommunicationCopyright?2021PearsonEducation,Inc.13-15NetworkedcomputersystemsWirelesscapabilities
NetworkedCommunicationCopyright?2021PearsonEducation,Inc.13-16
NetworkedCommunicationApplicationsCopyright?2021PearsonEducation,Inc.13-17E-mailInstantmessaging(IM)Voice-mailFaxmachines
NetworkedCommu
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