英语版亚马逊常见售后客服邮件模板.pdfVIP

英语版各类售后邮件模板

场景一、因节假日导致的物流延误，买家来信询问

Dear{$BuyerName},

Thankyouforpurchasingandpromptpayment.

However,we’llhavethe{节日名称}from{时间区间}.Duringthattime,

alltheshippingservicewillnotbeavailable,whichmaycauseadelay

oftheshipmentforsevealdays.

Thanksforyourunderstandingandyourpatienceismuchappreciated.

Pleaseletusknowifyouhaveanyquestionsorconcerns.Keepintouch.

Thanks.

Sincerelyyours,

{$ShopName}After-salesCustomerServices

场景二、因自然导致的物流延误，买家来信询问

Dear{$BuyerName},

We’resorrytoinformofyouthatyouritemmaybedelayedforthe

{自然}.

Duetothis{自然},airline/oceanshippingto{目的地}hasbeen

cancelled,whichdirectlymadeyourparcelwasdelayed.

Yourunderstandingandpatienceismuchappreciated.Wewillkeep

trackingtheshippingstatus,andtryourbesttoresolvetheproblems

thatcausedbythisunexpectedissue.Pleaseletusknowifyouhave

anyquestionsorconcerns.Keepintouch.

Thanks.

Sincerelyyours,

{$ShopName}After-salesCustomerServices

场景三、因安检加强导致物流延误，买家来信询问

Dear{$BuyerName},

We’resorrytoinformofyouthatyouritemmaybedelayedforthe

strictercustomsinspection.

Wejustgotthenoticethatallpacketsfromallcountriesto{目的地}

wouldbesubjecttostricterscreeningbythecustoms.Duetothe

intensivecustomscontrolandscreening,theshippingtimeto{目的地}

willbelongerthannormal.

Yourunderstandingandpatienceismuchappreciated.Wewillkeep

trackingtheshippingstatus,andtryourbesttoresolvetheproblems

thatcausedbythisunexpectedissue.Pleaseletusknowifyouhave

anyquestionsorconcerns.Keepintouch.

Thanks.

Sincerelyyours,

{$ShopName}After-salesCustomerServices

场景四、约定期限已过但对方并未收，买家来信表达

Dear{$BuyerName},

Wearesorryforthelong-timewaitingandwequiteun