组织行为学（第18版）英文课件 罗宾斯 第11 章 沟通；第12 章 领导 .pptx

OrganizationalBehaviorEighteenthEditionChapter11CommunicationCopyright?2019,2017,2015,2013PearsonEducation,Inc.AllRightsReserved.

LearningObjectives(1of2)11.1Describethefunctionsandprocessof?communication.11.2Contrastdownward,upward,and?lateralcommunicationthroughsmall-groupnetworksandthegrapevine.11.3Contrastoral,written,and?nonverbalcommunication.11.4Describehowchannelrichness?underliesthechoiceof?communicationchannel.11.5Differentiatebetweenautomaticandcontrolledprocessingofpersuasivemessages.

LearningObjectives(2of2)11.6Identifycommonbarriersto?effectivecommunication.11.7Discusshowtoovercomethe?potentialproblemsofcross-cultural?communication.

DescribetheFunctionsandProcessof?Communication(1of7)Communicationservesfivemajorfunctionswithinagroupororganization:ManagementFeedbackEmotionalsharingPersuasionInformationexchange

DescribetheFunctionsandProcessof?Communication(2of7)Communicationactstomanagememberbehaviorinseveralways.Authorityhierarchiesandformalguidelines.Jobdescriptionsandcompanypolicies.Workgroupteasingorharassing.

Communicationcreatesfeedbackbyclarifyingtoemployeeswhattheymustdo,howwelltheyaredoingit,andhowtheycanimprovetheirperformance.Formationofgoals,feedbackonprogress,andrewardfordesiredbehaviorallrequirecommunicationandstimulatemotivation.DescribetheFunctionsandProcessof?Communication(3of7)

DescribetheFunctionsandProcessof?Communication(4of7)Communicationwithinthegroupisafundamentalmechanismbywhichmembersshowsatisfactionandfrustration.Communication,therefore,providesfortheemotionalsharingoffeelingsandfulfillmentofsocialneeds.

DescribetheFunctionsandProcessof?Communication(5of7)Likeemotionalsharing,persuasioncanbegoodorbaddependingonif,say,aleaderistryingtopersuadeaworkgrouptobelieveintheorganization’scommitmenttoco