酒店英语 课后习题 周寒琼.docx

Chapter1

Project1Operator

Practice

Makeupconversationsaccordingtotheinformationprovidedbelow:

Task1

Oneoftheguestsasksforawake-upcalltomorrow.Haveaconversationbetweenoperatorandtheguestwiththeinformationgivenbelow.

Guest’sName:JenniferZhao

Roomnumber:1616

Request:Amorningcallat6:00a.m.

Arrangement:Leavethehotelat6:30tomorrowmorningandflytoHongKong.Ataxiisneeded.

Task2

YouareanoperatorinHualuxeHotel.YoureceiveaphonefromMissJenniferZhang’sfriend.JenniferZhanghappensnottobeinthehotelandhermobilephoneispoweredoff.YouaskthecallerifhewantstoleaveamessageforMissZhangwithhisphonenumbersothatMissZhangcancallhimbackwhenshereturns.

Project2Reservation

Practice

Task1

LilyWilsonisareservationistatCrownePlazaHangzhou.ShetakesaphonecallfromaBritishguestwhowantstoreservearoomthroughalong-distancecall.Completethefollowingconversationwiththeappropriatewordsandphrases.

L:Lily G:Guest

L:Goodafternoon.CrownePlazaHangzhou,Reservation.HowmayIhelpyou?

G:Yes,hello.I’dliketo(1)______________fornextMondayandTuesdaynight,please.

L:Soyouwill(2)___________on7Juneand(3)_________on9June?

G:Yes,that’sright.

L:Andwouldyoulike(4)___________or(5)_________________?

G:Non-smokingroom,please.

L:Non-smokingroom…Yes,wehaveasingleroom(6)_________forthosedays.

G:Thankyou.Howmuchistheroomrate,please?

L:Theroomrateis(7)____________________,sothat’s1360Yuanintotal.

G:Ok,noproblem.

L:MayI(8)_________________,please?

G:Yes,it’sHarryClinton.

L:Mr.HarryClinton.I’vegotthat,Mr.Clinton.Haveyoustayedwithusbefore?

G:No.It’smyfirsttimetoHangzhou.

L:MayIhave(9)___________________,please?

G:Sure.It’s

L:Thanks.Whattime(10)__________________onMonday?

G:I’llbethereby2p.m.,Iexpect.

L:So,Mr.Clinton.Youhavebooke