国家开放大学电大一网一平台《管理英语2》一体化考试机考形考任务7及8题库答案.docxVIP

国家开放大学电大一网一平台《管理英语2》一体化考试机考形考任务7及8题库答案

形考任务7题库

一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

试题1

—

—NeitherdoI.Lookatourcommunity,itissuchamess.选择一项：

A.Ourservicecenterdon’toffermuchhelpforus.

B.Ireallydon’tthinkourservicecenterissatisfying.

C.I’mslightlysatisfiedwithourservicecenter.试题2

—Hello,isthatservicecenter?Theelevatorofourapartmentdoesn’twork.

—

选择一项：

A.Oh,Idon’tknowwhat’swrongwithit.

B.Sorry,I’llhaveitcheckedoutatonce.

C.Ok,Isee.试题3

—Customer:Wehaveorderedforalmostonehour.Whyisitsohardtogetourdishesreadyinyourrestaurant?

—Waiter:选择一项：

A.I’mreallysorryaboutthat.

B.Idon’tthinkit’shard.C.You’llgetitnexttime.

试题4

Weareundertofinishthetaskwithinsuchlimitedtime.选择一项：

A.line

B.pressure

C.expectation试题5

Themoreinformationyoucanget,inyourfield.选择一项：

A.themorecompetitivewillyoube

B.youwillbethemorecompetitive

C.themorecompetitiveyouwillbe

试题6

二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:

Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.

Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully,youwill