酒店英语 ppt第三章入住登记.pptx

ChapterThree

Reception

入住登记

Decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFfalse.1.___________Recepionistisachallengingpositionthatmanyhospitalitystudentshavetofacewhentheystarttheirhotelcareer.2.___________Aftertheguestregisters,thereceptionisthandsgueststhekeysandroomcards,andsendabellmanorportertotakethemtotheirrooms.3.___________Thecheck-inprocedurehasbeencomputerizedinmosthotelsinChina.ReceptionistpreferstouseOperainsteadofthePMSinChinese.4.____________GreetingandreceivingguestsandcustomerservicearemainjobdescriptionsofareceptionistattheFrontDeskofahotel.5.____________Areceptionistanswersinquiriesoveramulti-linephonesystemwhilegreetinganddirectingguestsexceptforrespondingtothecomplaints.

PassportIDcardSignatureRegistrationform/cardRoomcardDriver’slicense

HavereservationornotNamePassportNo./IDcardNo.WayofpaymentConfirmRoomtypeDurationofstaying

招呼客人询问客人是否有预订询问客人姓名问客人要身份证/护照与客人确认请客人配合签名确认保管房卡告诉客人房间在哪自助早餐的用餐时间祝客人祝店愉快客房类型逗留时间付款方式

与客人打招呼Goodmorning,GardenHotel.WhatcanIdoforyou?/HowcanIhelpyou?

询问客人有无预定Doyouhavea_____________,please?Doyouhavea______________ofyourreservation,please?reservationconfirmation

询问客人姓名Couldyoutellmeyourname,please?Couldyouspellyourname,please?

确认预订日期，房型和价格Soyouhavereservedastandarddoubleroomfortwonights.Therateis500yuanpernight.

询问付款方式Howwillyoubepaying?Howwouldyouliketopay?

Bycreditcardcashtraveler’scheques

Pleasedon’tforgetto________yourkeycardwithyou.Pleaserememberto________yourkeycardatalltimes.keepcarry/bring请客人妥善保管房卡

房卡的用处ChangemoneyChargefoodanddrinkstoyourroomTaketheelevatorAproofforusingthegym,swimmingpool

告诉客人房间在哪里Youare__________room216_______thesecondfloor.Yourroomis______thesecondfloor,room216.