城市轨道交通客运服务英语 第3版 课件 Chapter 9 Handle Lost Items（4课时）.pptx

Chapter9HandleLostItems

OBJECTIVESLearnthevocabulariesandsentencesforhandlinglostitemsatsubwaystations.Canhelppassengershandlelostitems..Handle theissuesoflost itemsforpassengerswith patience andwarmth.KnowledgeAbilityMorality

MetroFacilities地铁设备MetroCulture地铁文化ComplementaryReadingListeningandSpeakingExerciseReadingandWritingWarm-upCommunicativeActivityCONTENTS

Warm-upLilyworksatthelostandfoundofficeinthesubway.Therearemanyitemsleftbypassengersinthesubway,suchasumbrellas,phones,keys,tickets,wallets,etc.Whatotherthingscanyouthinkofthepassengershavelostonthesubway?

DialogueAWhenandWhereDidYourBriefcaseGetLost?Activity1:Listenandguess.1.Whatdidthepassengerlose?____________________________________________________2.Whoshouldpassengersturntoforhelp?____________________________________________________Helosthisbriefcase.Heshouldturnstolostandfoundofficeforhelp.

Lily:Thisisthelostandfoundoffice.WhatcanIdoforyou?Passenger:Yes,please.Ilostmybriefcase.Lily:Canyoutellmemoreinformationaboutthebriefcase?Passenger:Well,Thebriefcaseislightbrownwithtwobucklesonthefront.Lily:Whatisinthebriefcase?Passenger:Someimportantdocuments,pensandabook.Lily:OK.Whenandwheredidyourbriefcasegetlost?DialogueAWhenandWhereDidYourBriefcaseGetLost?

Passenger:Well,Ataround5:10p.m.,WhenIwenttotherestroomatthebackofthestationtowashmyhands,Iplaceditonthesink.Lily:OK.Pleaseleaveyourcontactinformation.Passenger:MynameisWangGang,andmyphonenumberis635349X.Lily:Fine.Don’tworry.Wewillsendsomeonetofinditimmediatelyandnotifyyouassoonasthereisanynews.Passenger:Thanksalot.Lily:Mypleasure.DialogueAWhenandWhereDidYourBriefcaseGetLost?

DialogueAWhenandWhereDidYourBriefcaseGetLost?

Activity2:Listenagainandtrytofillintheblanks.1