《中小企业对外贸易谈判》课件_M2-6-Task Six Complaints Settlement.pptxVIP

中小企业对外贸易谈判

ForeignTradeNegotiationofSmall-Medium-SizedEnterprises;项目二跨境电子贸易

ModuleTwoCross-BorderElectronicCommerceTrade;TaskSixComplaintsSettlement;TaskDescriptions

杭州红粉服饰有限公司跨境电子商务部运营专员Lily与某跨境电商平台协商处理关于产品侵权、客户投诉、帐号暂封等事宜。

SectionATypicalSamples

SampleI

当亚马逊平台判定账户发生关联，会给卖家注册邮箱发账户关联警告信，下面就是Lily收到的来自亚马逊客服的账户关联警告信原文。;HellofromA

Wearewritingbecauseithascometoourattentionthatyouareoperatingmultiplemerchantaccounts.

Thisactivityisinviolationofpolicies,whichstatethat“operatingandmaintainingmultipleselleraccountsisprohibited.”

Inaccordancewiththispolicy,pleasecancelalllistingsonyourxxxxaccount,andlimityoursellingactivitiestoyourxxxx2account.

Pleasenotethatfailuretocomplywiththisrequestmayresultintheblockingofallofyoursellingaccounts.

Weappreciateyourcooperationinthisimportantmatter.

Regards,

SellerPerformanceTeam

A;?

;?Toresolvethisdispute,wesuggestthatyoucontacttherightsownerdirectly.

Ifyouresolvethismatterwiththerightsowner,pleaseadvisethemtocontactusatnotice-dispute@towithdrawtheircomplaint.Weaskthatyourefrainpostingitemsthatinfringetheintellectualpropertyrightsofthisrightsowneruntilyouhaveresolvedthismatter.

?

FailuretocomplywithourpoliciesmayresultintheremovalofyourAsellingprivileges.

?

WeappreciateyourcooperationandthankyouforsellingonA.

?

Sincerely,

SellerPerformanceTeam

A;SampleIII

Lily收到平台通知函马上向运营总监报告，得到公司许可后立即向Amazon平台客服发电子邮件进行侵权申诉，下面是申诉原文。

Dearsir/madam,

Thanksforyourpatienceaboutourissue.Weextremelyapologizefortheinconveniencetoyou.

Wegottorecognizethatwemadeamistakeandmayinfringetheintellectualpropertyrightsofothers.WhenwereceivedyouremailabouttheissuethatwehavecreatedremoveorderofourFBAstocktopreventthesimilar

;complaint.Nowwehavesendanemailtoamazonsupport@XXX.c