任务三医院护士与协作人员的沟通情境三与护工的沟通82课件.pptx

任务三医院护士与协作人员的沟通情境三与护工的沟通主讲人：刘慧卿副主任护师单位：湖南省人民医院Task3CommunicationbetweenhospitalnursesandcollaboratorsSituation3:CommunicationwithsupportworkersSpeaker:LiuHuiqing(DeputyChiefNurse)Unit:HunanProvincialPeoplesHospital

护士与医疗护理员（护工）的沟通技能communicationskillsbetweennursesandmedicalnurses(nursingworkers)情境要点三Situationpoint3

沟通原则Communicationprinciples1.尊重Respect

沟通原则Communicationprinciples2.真诚sincere“阳光下的表扬”Praiseinthesun“暗影里的批评建议”Criticismandsuggestionintheshadow

沟通原则Communicationprinciples3.善意goodwill

与医疗护理员的语言沟通技能Languagecommunicationskillswithmedicalnurses语气要温和，语速要适中。Thetoneshouldbegentleandthespeedshouldbemoderate.生活化语言，语句要简短、易懂。Lifelanguageshouldbeshortandeasytounderstand.符合护理员社会生活文化背景。Itconformstothesociallifeandculturalbackgroundofnursingstaff.引导过程中提问以封闭式为主、反问为主。Intheprocessofguidance,questionsaremainlyclosedandrhetorical.站在对方角度组织语言。Organizelanguagefromtheothersidesperspective.

与医疗护理员的非语言沟通技能Languagecommunicationskillswithmedicalnurses选择适宜交流环境。Chooseanappropriatecommunicationenvironment.面部表情配合语言变化。Facialexpressionsmatchlanguagechanges.要有眼神交流。Makeeyecontact.技术指导时以示范性动作、姿势为主。Technicalguidanceismainlybasedondemonstrationactionsandpostures.知识传授时以图、物示例为好。Whenimpartingknowledge,itisbettertotakepicturesandobjectsasexamples.